Robotic Support Engineer

Bastian Material Handling•Maryland Heights, MO

61d

About The Position

A Support Engineer finds solutions (mechanical/electrical engineering) to problems with products and helps customers work through technical difficulties. The Support Engineer responds to customer needs 24/7/365. The role is responsible for: tracking and documenting customer issues, obtaining data for consultation with other business units on issues and resolution, and communicating with the customer on the status and resolution planned for their needs. The person in the role will champion design changes needed to meet customer needs and design short-term and long-term resolutions for products that are in the field. The person will also attend design reviews and provide insight to design for reliability, maintenance and repair and work through issues with legacy products and the various versions/releases of legacy products.

Requirements

BS in Mechanical, Electrical or Mechatronics
CAD competent
Ability to use software troubleshooting applications
Familiar PLC's /ladder logic
Above average communications skills both written and verbal
Mechanical engineering skill to design short- and long-term product improvements
Ability to work with engineering teams and professionally help them understand design for installation and repair reliability.
Proficient at MS Office suite

Nice To Haves

Previous experience with Robotics (Fanuc preferred)

Responsibilities

Monitor incoming customer issues 24/7/365. On call would be shared by the team on rotation basis.
Form plans to fix incoming customer issues.
Escalate customer issues to other business areas for resolution and assistance.
Design short- and long-term resolutions for products.
Assist with design reviews.
Interact with other customer service teams in other business units.
Compile data for process and product improvements.
Write reports that provide data to assist product improvements.
Document status and plans for large field project to retrofit product offerings, such as conveyor.
Assist in new product development design.
Lead meetings with internal and external customers to resolve issues.