Robot Service Operations Lead

1X Technologies AS•San Carlos, CA

2d•$135,000 - $160,000•Onsite

About The Position

We are seeking a strategic operations leader who thrives on continuous improvement and driving performance at scale. This role is responsible for setting goals, priorities, and changing processes that enable the service team to deliver exceptional output. Problem-solving, data-driven decision making, and cross-functional collaboration are core to success in this position. The ideal candidate will constantly question the status quo, identify bottlenecks and risks, and develop innovative solutions to advance the department to the next level. This opportunity empowers you to shape the operating model and deliver measurable results.

Requirements

5+ years in manufacturing, hardware service, robotics operations, or production leadership
Proven ownership of cycle time, throughput, or production KPIs
Experience managing live-floor operations under pressure
Strong root cause analysis and structured problem-solving ability
Demonstrated ability to remove bottlenecks and improve flow
High bias for action and strong operational judgment
Clear, direct communicator who drives accountability
Comfortable working on the floor daily (not a desk-only role)

Responsibilities

Sets day-to-day and week-to-week goals, targets, and priorities for the department
Owns overall KPI performance and ensures we're tracking the right metrics
Creates and establishes the systems and processes needed to meet goals
Makes process changes and improvements to advance the department to the next level
Investigates quality issues, identifies root causes, and develops solutions
Flags priority changes, risks, and resource needs to meet targets
Owns the repair operations overall output
Leads weekly Operations Review