Roadside Assistance Driver - Tow (57232)

AAA Northeast • New York, NY

7d • $24 - $27

About The Position

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. The Roadside Service Tech I-Tow is responsible for providing safe and best in class roadside solutions for AAA members while ensuring positive member experiences while achieving performance standards and member satisfaction rates. Tow Technicians are responsible for responding to member requests for service within a given ETA (estimated time of arrival). They ensure personal safety, member safety and vehicle security, educate members on possible issues, provide jump starts, replace flat tires, present vehicle entries and other related services. Provides minor mechanical assistance (if trained and equipped) in attempt to get member's vehicle on-the-go instead of tow. If not successful, then tow disabled vehicles to repair facilities or other member requested destinations; promote AAA products and services; ensure complete resolution of member issues. Compensation: The pay range for this position is $23.50 - $27.00 / hour. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits. Additional $2.75 per hour overnight shift differential on any hours worked between 10pm and 6am. Additional $1.75 per hour evening shift differential for any hours worked between 6pm and 10pm. Additional $1 per hour shift differential for working weekend hours. Differentials can be combined. Shift: Tues- Sat 6:30am-3pm

Requirements

• High School Diploma or GED required
• At least 21 years of age required and
• Active and valid driver’s license issued by only one state or jurisdiction Required and
• Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment in accordance with policy Required

Nice To Haves

• Post-secondary training in automotive mechanics and familiarity of electrical troubleshooting preferred

Responsibilities

• Accepts calls and responds to Dispatch or members with ETA to destination.
• Locates members and greets members to take action, as necessary, to deal with their emotional state
• Assesses the safety of the scene on arrival to ensure that the vehicle is in a safe location to provide service so as not to endanger the member or their traveling companions.
• Provides efficient minor mechanical assistance (if trained and equipped) and towing service
• Maintains AAA high standard of service and image
• Promotes AAA products and services
• Ability to work independently with little face-to-face contact with other members of the service team.
• Must be flexible and adapt to work a variety of shifts to cover a 24/7 operation.
• Takes special care to prevent damage and injury in locating ideal securing points, understanding and responding to changing vehicle dynamics with something in tow.
• Support various fleet locations based on business needs to be flexible and work nights, extended hours, weekends, and holidays.
• Other duties as assigned.

Benefits

• Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives.
• employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees