Roadside Assistance Technician / Tow Driver

Auto Club Group•Milwaukee, CO

10d•Onsite

About The Position

It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Why Choose a Career with the AAA The Auto Club Group (ACG) You are someone who enjoys helping others, solving problems and providing great customer service. A job that provides variety and independence is exciting to you, but more than anything else , you are looking for a place to have a career that allows you to provide for you and your family . At AAA The Auto Club Group (ACG), you will find that and a place to call a “home away from home ”. Continue reading to see what our Roadside Assistance Technician opportunities are all about! A day-in-the-life of a Roadside Assistance Technician As a Roadside Assistance Technician, you will be a part of our Emergency Roadside Assistance team. We consider our Roadside Assistance Technicians “Everyday Heroes ”. Why, you might ask? Well, it’s simple. They provide peace of mind to our members through identifying and navigating through vehicle problems and deliver applicable services to get them safely back on the road and back to their daily lives.

Requirements

Have a high school diploma or equivalent and a valid driver’s license
Are 21 years of age or older
Possess a valid state driver’s license with minimal driving infractions / incidents. If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s license is
Have e xperience using tablets or electronic devices to update calls, review polic ies and procedure s , document safety records and complete other applicable duties
Exhibit strong customer service skills , including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations
Have the a bility to lift materials weighing up to seventy-five (75) pounds
Are able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Nice To Haves

Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires
Have p rior tow truck driver or roadside service experience
Can safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience

Responsibilities

Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists
Utilize GPS and maps to locate member breakdown locations
Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires
Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive
Ensure 100% member satisfaction by providing excellent customer service
Offer value to members through On-the-Go Tow or battery tests / sales
Provide support at special events such as parades, travel shows, Car Care or Public Relations events

Benefits

Hourly rates starting a t $2 4 .0 4 for Wisconsi n . Pa y rate will be determine d based on experience and may exceed startin g rate.
Overtime earning potential at time and a half the hourly wage
Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
$1,000 sign on bonus; split payout at 90 and 180 days of employment
$250 Quarterly Perfect Attendance bonus
Fully paid training
Medical, dental and vision benefits
401k with employer m atch
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days and floating holiday s
Paid volunteer day annually
Tuition assistance program , professional certification reimbursement program and other professional development opportunities
AAA Membership Discounts, perks , rewards and much more