Road Supervisor (3-11:30)

JAUNT, Inc.•Charlottesville, VA

About The Position

Road Supervisors are responsible for day-to-day guidance and supervision of drivers through interactive management. Road Supervisors are responsible for primary supervisory functions including time management; initial crisis response; policy enforcement; preparation of internal reports. This position is designated as "Mission Critical", which means that the employee can perform some, but not all, of their work functions from an alternate work location. This employee is expected to balance telework and onsite requirements.

Requirements

The skills and abilities for this position are related to supervising personnel, detailed reporting, and the ability to make sound decisions in crises.
Supervisors are also available to work between 5:00 a.m. and 11 p.m.
Bachelor's Degree preferred, or equivalent combination of education, training and experience.
In addition this position requires good computer skills, as well as 2-3 years of supervisory experience; a thorough knowledge of the service area; ability to communicate well both orally and in writing with a diverse client base and co-workers; ability to prioritize and direct the work of others; ability to develop reports; ability to manage multiple tasks; ability to work independently; ability to remain courteous to clients and co-workers in fast-paced, high-pressure environment; ability to remain calm and make decisions under pressure; ability to perform multiple functions accurately and quickly; ability to meet daily deadlines; ability to serve as back-up driver as required, and, therefore, must hold a valid Virginia driver's license.
Must have, or be able to obtain within three months, a Commercial Driver's License.
Employment is contingent upon successfully completing and passing a pre-employment drug screen.
Employment is contingent on a clean driving record that allows employee to be covered by Jaunt's insurance.
Continued employment is contingent upon adherence to Jaunt's Substance Abuse Policy, including being subject to drug and alcohol screening, as well as on maintaining a clean driving record.
Jaunt employees regularly interact with passengers with disabilities. To ensure it effectively adheres to the requirements of the Americans with Disabilities Act, all employees will be regularly trained on service delivery expectations in order to ensure the safe and timely transportation services for passengers with disabilities. Further, those employees with direct contact with passengers with disabilities will be expected to exercise their training for passenger sensitivity, which includes securing passengers' wheelchairs to restraining devices to stabilize wheelchairs during trip. As well as, being physically able to handle and assist disabled passengers in wheelchairs and assist disabled passengers into and out of vehicle.
The successful candidate must be able to perform the position's essential job functions with or without reasonable accommodation.
To be considered eligible for consideration of accommodations, employees must request an accommodation and present a doctor's statement to management stating their physical limitations.

Responsibilities

Supervises assigned drivers, coaching them for optimum performance, ensuring their compliance with policies and procedures.
Monitors pickup and drop off points to ensure drivers are in compliance with policies. Reports issues with these points to other Jaunt staff for resolution.
Works closely with the Senior Road Supervisor and Safety Manager to ensure that driver supervision is carried out equitably and consistently.
Evaluates driver performance in collaboration with the Safety Manager and under the direction of the Chief of People and Operations.
Investigates accidents, preparing reports as needed.
Reconciles driver timecards daily.
Provides documentation for incidents reporting exceptional performance, as well as failures to meet performance criteria.
Maintains reports on attendance, incidents, and other personnel data required for performance evaluations and safety recognition.
Works with Senior Road Supervisor, and Safety Manager in reviewing accidents.
Ensures compliance with service and personnel policies and procedures.
Assists clients with complaints and problems pertaining to service delivery or specific personnel; confers with Call Center Supervisor, Senior Road Supervisor, and Dispatch and Maintenance as necessary; refers such complaints as appropriate.
Works an alternative schedule as necessary.
Work with drivers to train and obtain their CDL.
Serves as back-up driver, as directed.