Road Supervisor

WeDriveU•Chicago, IL

11d

About The Position

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities. Job Description: The  Road Supervisor will report to the General Manager and is responsible for actively facilitating communications between the field operations team to ensure the service is running efficiently.

Requirements

Ability to multitask and pay extreme attention to detail.
Self-motivated with the ability to prioritize and problem solve.
Knowledge of Microsoft Office Suite with intermediate to advanced excel skills.
Outstanding interpersonal and communication skills
Excellent customer service skills
Able to lift 25+ pounds, climb stairs, and be on your feet for an extended period.
Additional skills and physical demands may apply.
Commercial Driver's License with Passenger Endorsement
Must have open availability - flexible schedule

Nice To Haves

Minimum of 5+ years of experience in Operations Management with 3 years in transit industry preferred; college education can be substituted for up to 2 years required work experience
Experience in public or private alternative transportation demand management (TDM)
Knowledge of DMV policies and procedures

Responsibilities

Supervises day-to-day activities of operators to ensure compliance with operational requirements for safe bus operations including compliance with corporate safety training processes and practices
Provides support, advice and guidance to operators in responding to a variety of issues (e.g. customer complaints, bus and/or worker safety, time-off requests), assessing situations and determining appropriate course of action (e.g. additional training, counseling) to prevent further occurrences in the future
Ensures a positive work environment for operators by providing coaching, mentoring and non-safety related training to promote high employee motivation and morale and commitment to company values and excellence in customer service
Monitors on-time performance
Prepares and submits required reports in a timely manner
Supervises compliance with Company policies and/or processes by action and speech; discusses any breech of policy and procedure noted with Operations Manager
Collects and audits employee DVIs
Evaluates the performance of all direct-report personnel on a regular basis according to company policy
Administers appropriate employee discipline as necessary