Road Rescue Administrator

Hogan Transportation•Saint Louis, MO

11h

About The Position

Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology. Job Summary Coordinates over the road maintenance failures over the phone. Works with customer drivers to ascertain their issue and either resolve the issue to get the truck back running safely or coordinate next steps.

Requirements

High School Diploma or GED preferred
2+ years troubleshooting maintenance issues
2+ years customer service experience
Strong listening skills with the ability to ascertain and diagnose issues through questions
Strong written and verbal communication skills
Proficient in using computer applications

Nice To Haves

Experience in transportation industry preferred

Responsibilities

Reviews work orders to assess failures.
Assist drivers with roadside failures.
Ensures the repair procedure is properly documented.
Ensures the manufactures criteria is met.
Completes the documents required to process claims and forwards them to the manufacturer.
Identifies exceptional cases in which may result in special agreements with the manufacturer and completes the required documents and follows up, as needed.
Ensures that the amounts claimed correspond to the criteria of the manufacturer.
Forwards and monitors all warranty parts requests to appropriate Service Personnel.
Maintains maintenance daily planner and work orders.
Communicates with customers throughout maintenance breakdown.
Corresponds with Safety Department in regard to during the initial assessment.
Other duties as required.