Road Logistics Customer Care & Operations Manager

Kuehne + Nagel • Socorro, TX

8d

About The Position

It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. ‎ As Road Logistics Customer Care & Operations Manager in Freight Forwarding oversees daily road freight, balancing client needs with operational efficiency by managing bookings, tracking shipments, resolving issues, coordinating carriers, and leading a team to meet KPIs for on-time delivery, cost control, and customer satisfaction, ensuring smooth execution from pickup to final delivery. You will combine strategic leadership with hands-on coordination of domestic and cross-border transport. This position acts as a vital bridge between sales, operational execution, and the client, focusing on service excellence and process efficiency How you create impact Customer Relationship Management - You will act as the main point of contact, processing orders, providing status updates, handling inquiries, resolving complaints, and ensuring customer satisfaction. Operations Oversight - Manage all road freight activities, including scheduling pickups/deliveries, booking carriers, coordinating with drivers/agents, and overseeing documentation (BOLs, invoices). Team Leadership - Supervise, train, and motivate the logistics team, fostering a collaborative environment and ensuring cross-training. Performance & KPIs - Establish and monitor Key Performance Indicators (KPIs) like On-Time Delivery (OTD), cost, and order accuracy, implementing corrective actions as needed. Cost & Efficiency - Develop strategies to optimize routes, manage trailer pools, control costs, and improve overall supply chain efficiency. Carrier & Vendor Management - Negotiate with carriers and brokers, monitor their performance, and build strong relationships. Regulatory Compliance - Ensure all operations adhere to DOT regulations, customs requirements for international road freight, and company safety standards. Process Optimization - Implement continuous improvement initiatives using lean methodologies to increase workflow efficiency and reduce overall logistics costs

Requirements

• A Bachelor's degree in Logistics, Supply Chain Management, or Business Administration is needed
• 5+ years in similar role with strong people management, coaching, and motivational skills
• Ability to resolve complex issues proactively and effectively
• Familiarity with logistics software systems and analytical skills
• Understanding of Geography, Trade compliance, Cross Border processes (US- Mexico) and Customs
• Comfortable to Travel to Mexico as per Business Needs.

Nice To Haves

• Bilingual in Spanish and English would be an asset

Responsibilities

• Customer Relationship Management - You will act as the main point of contact, processing orders, providing status updates, handling inquiries, resolving complaints, and ensuring customer satisfaction.
• Operations Oversight - Manage all road freight activities, including scheduling pickups/deliveries, booking carriers, coordinating with drivers/agents, and overseeing documentation (BOLs, invoices).
• Team Leadership - Supervise, train, and motivate the logistics team, fostering a collaborative environment and ensuring cross-training.
• Performance & KPIs - Establish and monitor Key Performance Indicators (KPIs) like On-Time Delivery (OTD), cost, and order accuracy, implementing corrective actions as needed.
• Cost & Efficiency - Develop strategies to optimize routes, manage trailer pools, control costs, and improve overall supply chain efficiency.
• Carrier & Vendor Management - Negotiate with carriers and brokers, monitor their performance, and build strong relationships.
• Regulatory Compliance - Ensure all operations adhere to DOT regulations, customs requirements for international road freight, and company safety standards.
• Process Optimization - Implement continuous improvement initiatives using lean methodologies to increase workflow efficiency and reduce overall logistics costs

Benefits

• We offer a great compensation and medical/dental benefits package, a 401k retirement savings plan, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees