Road Assist Coordinator

Stevens Transport

19d

About The Position

THE ROLE: The Roadside Assistance Coordinator is a key position in keeping our Fleet safe while on the road. This position utilizes Truck, Trailer, Refrigeration mechanical experience as well as customer service experience to analyze, diagnosis, prevent, and fix mechanical issues. Are you great with people, do you have mechanical experience, are you a problem solver? This might be the position for you!!! If you are a driven individual who thrives in an environment poised for growth to an already long-standing industry leading organization, then come make Stevens Transport's Paragon Leasing your new home. JOB DESCRIPTION: Key Responsibilities:

Requirements

Preference will be given to those with technical school certification
Some knowledge of commercial vehicle components and common reasons for failure preferred
Effective problem solving and decision-making skills
Ability to handle multiple tasks in a fast-paced environment with rapidly changing priorities
Absolute commitment to following up with all parties involved
High school diploma
Strong written and verbal communication skills required
Basic computer skills
Must be able to handle heavy volume of inbound calls and email correspondence
Customer Service Skills

Nice To Haves

Diesel Mechanic experience
Trailer Mechanic experience
ThermoKing experience

Responsibilities

Receiving calls from inbound callers and attempting to diagnose issues over the phone
Delivering clear, effective communication to all parties
Routing drivers to authorized repair facilities as needed
Communicating service interruptions to Operations so that alternative delivery plan can be made
Identifying warrantable repairs and file claims with the appropriate vendor or manufacturer
Processing and reconciling invoices for approval
Other duties as assigned

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume