RN Team Coordinator

Group Health Cooperative of South Central Wisconsin•Madison, WI

1d•Onsite

About The Position

The Registered Nurse (RN) Team Coordinator serves as a lead clinical resource within the ambulatory clinic or specialty clinic through the provision of excellent ambulatory nursing care with a patient centered approach to all interactions and is responsible for providing supervision and leadership to patient care team staff in the Patient Care Services Department. They oversee daily operations of a patient care team, collaborates with other coordinators and Clinic Managers, and serves as a resource for nursing staff on clinic operations. The RN Team Coordinator also performs clinical duties such as telephone triage, patient education, direct care, care coordination, and staff performance evaluation. They work under the Clinic Manager's supervision, with tasks delegated by provider staff within Wisconsin's RN scope of practice. GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. In dedication to the health and well-being of our employees, we offer a comprehensive benefits package that includes health and dental insurance, along with paid short-term disability, long-term disability, and life insurance. Additional benefits include a flexible spending account, employee assistance programs, tuition reimbursement, pet insurance, eyewear discounts, and more. Check us out by clicking on Many Talents, One Mission! The Benefits of Working at GHC-SCW.

Requirements

Current licensure as a registered nurse in the State of Wisconsin is required.
One (1) to Three (3) years of professional nursing experience is required.
Possession of or eligibility for a valid Healthcare Provider CPR/AED certificate is required. Employee must obtain certification within four (4) months of employment.
Ability to travel to various work sites is required. Employee is expected to provide personal transportation. Possession of a valid, Wisconsin driver license if the employee is operating a motor vehicle is required.
Knowledge of scientific nursing principles, methods and techniques in an ambulatory setting as a basis for quality decision-making ability is required.
Current knowledge of and maintenance of nursing trends, techniques and certifications is required. Participation in pertinent continuing education courses is required.
Excellent leadership skills are required.
Ability to provide individual and small group problem-solving and guidance is required.
Ability to provide positive guidance, proactive coaching and timely discipline in the day-to-day supervision of staff is required.
Ability to develop and monitor the professionalism, skill and teamwork of the assigned Patient Care Services staff is required.
Excellent problem-solving and analytical skills are required.
Ability to perform a variety of clinical skills which may include but are not limited to IV Therapy, injections, allergy shots and wound care is required.
Ability to assist in procedures performed in clinics is required.
Ability to recognize and identify symptoms and problems, with good nursing assessment skills is required.
Ability to be resourceful and flexible in emergency situations is required.
Ability to review new trends and techniques and update knowledge base is required.
Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care, treatments and follow-up is required.
Excellent verbal communication and listening skills both in-person and on the phone are required.
Excellent assessment skills and the ability to prioritize changing patient conditions is required.
Knowledge of interviewing practices and techniques used in order to gather information is required.
Ability to maintain quality, safety and /or infection control standards is required.
Excellent customer service and strong interpersonal skills are required.
Ability to be culturally sensitive and work with a diverse patient population is required.
Knowledge of and/or ability to learn and use computer-based applications such as MS Office, electronic medical record (EMR) systems and scheduling applications is required.
Must type a minimum of 30 WPM with minimal errors.
Knowledge of medical records and appropriate documentation is required.
Basic understanding or ability to learn about reimbursement/insurance practices for medical care is required.
Ability to maintain good working relationships with patients and staff is required.
Ability to maintain patient confidentiality is required. Knowledge of HIPAA requirements.
Ability to work as member of a team and maintain good working relationships with staff and patients is required.
Good organizational skills in the delivery of clinical care are required.
Ability to remain calm and be resourceful in emergency situations is required.
Ability to maintain a professional demeanor at all times is required.
Ability to climb, stoop, kneel and crouch is required.
Ability to bend, reach, lift, pull, push and/or carry up to 10 pounds regularly and up to 50 pounds occasionally is required.
Ability to stand and sit for prolonged periods of time is required.
Ability to continuously stand and transport, with occasional sitting is required.

Nice To Haves

Bachelor’s degree in Nursing from an accredited college or university is preferred but not required.
Experience working in an ambulatory or clinic setting is preferred.
If assigned to a specialty area, knowledge and skills to provide patient care appropriate to the specialty is desirable.
A minimum of one (1) year of RN experience at Group Health Cooperative is strongly preferred.
Prior leadership or supervisory experience is desirable.
Experience with Epic Care EMR is desirable.

Responsibilities

Provision of excellent ambulatory nursing care with a patient centered approach to all interactions
Supervision and leadership to patient care team staff in the Patient Care Services Department
Oversee daily operations of a patient care team
Collaborates with other coordinators and Clinic Managers
Serves as a resource for nursing staff on clinic operations
Telephone triage
Patient education
Direct care
Care coordination
Staff performance evaluation