RN Patient Experience Specialist

Medstar Research Institute•Clinton, MD

30d

About The Position

The RN Patient Experience Specialist plays a critical role in enhancing the overall patient experience within our healthcare facility. This position combines clinical expertise with a strong focus on patient satisfaction and engagement. The specialist will work collaboratively with healthcare teams to ensure that patients receive compassionate care clear communication and support throughout their healthcare journey.

Requirements

Bachelor's degree in nursing or related field required
5-7 years clinical nursing experience preferably in a patient-facing role required
RN - Registered Nurse - State Licensure and/or Compact State Licensure Upon Hire required
Strong understanding of patient experience metrics and quality improvement process.
Excellent communication interpersonal and problem-solving skills.
Ability to work collaboratively in a fast-paced multidisciplinary environment.
Ability to navigate electronic health record (EHR) systems.
Compassionate and empathetic approach to patient care.

Nice To Haves

Master's degree in nursing or related field preferred
Experience in patient advocacy or healthcare administration preferred
Certified Patient Experience Professional (CPXP) Certified in Patient Experience or related field preferred

Responsibilities

Serve as a liaison between patients families and healthcare providers to promote effective communication and address patient concerns.
Monitors patient progress goal attainment and patient experience feedback to evaluate the effectiveness of care.
Ensures plan of care changes are communicated to patient family and healthcare team.
Conduct daily patient rounds to gather insights into their experiences (clinical and non-clinical) identifying areas for enhancement in services and care delivery with the ability to address patient concerns (clinical and non-clinical) with appropriate follow-up as needed.
Collaborate with interdisciplinary teams to develop and implement programs aimed at improving patient engagement and satisfaction.
Educate patients and families about available services care processes and resources to empower them in their healthcare decisions.
Summarizes prepares and presents monthly reports to leadership as requested to include patient satisfaction and HCAHPS data/trends from approved sources.
Design and implement patient experience strategies for improvement based on feedback.
Provide training and support to staff on best practices for patient-centered care and effective communication strategies.
Stay current with industry trends and best practices related to patient experience and healthcare quality improvement.
Collaborates closely with the Director of Volunteer Services and Hospital Wellbeing.