RN Nurse Supervisor Health Communications-Full Time-Flexible Hours
About The Position
This position is responsible for integrating processes to facilitate and manage patient access to services provided by Riverside Health System (RHS). The role focuses on standardizing procedures for the Health Communications Department, which includes Riverside Nurse and the Transfer Center. Key responsibilities involve coordinating and developing workflows, protocols, and processes for software systems, along with subsequent education and quality monitoring. The supervisor will lead process improvement initiatives, provide leadership, mentorship, and coaching to ensure quality and meet scheduling needs for a 24/7 Call Center operation, and may work as a staff nurse as needed. Additionally, the role involves data analysis and productivity reporting to support ongoing staff education, training, annual evaluations, and department staffing.
Requirements
- Program Graduate, Registered Nurse
- 3-4 years Healthcare/Medical - Nurse: Registered Nurse
- Registered Nurse (RN) - Virginia Department of Health Professions (VDHP)
Nice To Haves
- Bachelors Degree, Nursing
- 1 year Critical Care or ED experience
- Transfer Center knowledge
- Nurse Triage knowledge
Responsibilities
- Ensures Call Center Quality and RHS policy and procedures standards are met.
- Ensures sustainability of programs and processes across the department.
- Communicates to leadership using performance and outcome reports, data analytic metrics.
- Monitors and measures business plan execution, processes and outcomes against plans and benchmarks.
- Provides system support when appropriate.
- Analyzes business performance and performs root cause analysis of performance deviations and anomalies with department and staff.
- Provides analysis and support for Health communications program and processes.
- Serves as a subject matter expert for health communications workflow.
- Partners with leadership and staff to integrate efficient streamlined processes into Riverside Nurse and Transfer Center associated programs/processes.
- Participants in process improvement initiatives to improve efficiencies and workflow for department.
- Integrates department/facility operations and services with internal and external departments, to ensure care, policies, processes and services meet the needs of the community we serve.
- Provides support and planning to ensure department operations sustainability.
- Supports performance monitoring and direction for improvement of operations related to Riverside Nurse and Transfer Center and those functions that fall under it.
- Analyzes business performance deviations and helps to drive action items and projects.
Benefits
- room to grow your career
- great benefits and perks
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
