RN-Navigator

US Digestive Health•East Hempfield Township, PA

7d•Onsite

About The Position

Summary/Objective Under the supervision of the Director of Nursing and Operations, the Nurse Navigator acts as a liaison between healthcare providers and patients by ensuring clear communication and coordination of care. This position works closely with physicians across multiple specialties to implement and manage patient care plans, educates patients about their illness and treatment options, triages incoming patient calls to appropriate processes, and serves as a patient advocate to support their needs throughout the care journey. Essential Functions Acting as a liaison between the providers and the patient Works closely with physicians in various specialty areas Coordinates patient’s care plan communication and program Provide patient with education related to their illness and planned treatment Triage patient calls to appropriate processes Assumes the role of patient advocate Making every effort to remain a flexible, cooperative and supportive member of the USDH office staff Keeps all patient information, practice information, and staff information strictly confidential Performs routine work under general administrative direction Follow established procedure, referring all new or unusual questions/concerns to a manager Acts as a patient advocate, ensuring a setting that protects the rights of the patient and provides an atmosphere that does not compromise the patient’s physical or mental well-being, safety, or dignity Demonstrates knowledge of OSHA, Code Blue, and Fire Safety measures. Maintains knowledge of, and complies with, established policies and procedures. Attends all required meetings Requires advanced practice expertise to identify and implement improvement processes, and the ability to design, direct, and implement health care plans Works compassionately, professionally, and courteously with patients, their families, physicians, and fellow USDH staff Provide emotional support and counseling for patients related to the clinical situation Works with a multidisciplinary team to develop and implement an up-to-date care plan Communicates with all members of the healthcare team on behalf of the patient Demonstrates ability to tactfully handle difficult situations, while maintaining a positive attitude Use clinical protocols to refer patients to the appropriate specialist for diagnosis or treatment Help patients and their families in obtaining referrals to a specific specialist Work with designated physicians to develop and maintain hospital protocols Directly involved with the development and enhancement processes with the aim to improve the clinical experience for referred patients or physicians Communicates with referring physician’s offices as required by the patient and physician Work with marketing and outreach departments to educate referring physician facilities on services Demonstrates good judgment and reasoning when investigating and solving problems Maintains detailed, thorough and accurate documentation of all phone conversations in patient’s record and have signed off by both physician and nurse practitioner, as applicable The provider (physician/nurse practitioner/physician assistant) is then notified of medical problem (s) either in writing or by phone depending on urgency of problem (s). A response is then called to the patient with the provider’s instructions Identifies an emergency situation and is able to effectively triage problems Call, e-mail, or fax prescription refills or renewals to pharmacies as per provider orders Directs the chart to the scheduling department for scheduling of outpatient procedures Under supervision from providers, give results on pathologies, x-rays, and lab studies to patients either verbally, by mail, or Lab Call system Consistently shows ability to recognize and deal with priorities Should have good analytical and deduction skills

Requirements

Registered Nurse and/or Licensed Practical Nurse in the state of Pennsylvania with a minimum of 5 years nursing experience
Should have at least 2 to 3 years of experience in nursing , as a health or patient educator, or a pharmaceutical representative
For special cases should have a Master’s degree in nursing or public health with minimum of 2 years work experience

Responsibilities

Acting as a liaison between the providers and the patient
Works closely with physicians in various specialty areas
Coordinates patient’s care plan communication and program
Provide patient with education related to their illness and planned treatment
Triage patient calls to appropriate processes
Assumes the role of patient advocate
Making every effort to remain a flexible, cooperative and supportive member of the USDH office staff
Keeps all patient information, practice information, and staff information strictly confidential
Performs routine work under general administrative direction
Follow established procedure, referring all new or unusual questions/concerns to a manager
Acts as a patient advocate, ensuring a setting that protects the rights of the patient and provides an atmosphere that does not compromise the patient’s physical or mental well-being, safety, or dignity
Demonstrates knowledge of OSHA, Code Blue, and Fire Safety measures.
Maintains knowledge of, and complies with, established policies and procedures.
Attends all required meetings
Requires advanced practice expertise to identify and implement improvement processes, and the ability to design, direct, and implement health care plans
Works compassionately, professionally, and courteously with patients, their families, physicians, and fellow USDH staff
Provide emotional support and counseling for patients related to the clinical situation
Works with a multidisciplinary team to develop and implement an up-to-date care plan
Communicates with all members of the healthcare team on behalf of the patient
Demonstrates ability to tactfully handle difficult situations, while maintaining a positive attitude
Use clinical protocols to refer patients to the appropriate specialist for diagnosis or treatment
Help patients and their families in obtaining referrals to a specific specialist
Work with designated physicians to develop and maintain hospital protocols
Directly involved with the development and enhancement processes with the aim to improve the clinical experience for referred patients or physicians
Communicates with referring physician’s offices as required by the patient and physician
Work with marketing and outreach departments to educate referring physician facilities on services
Demonstrates good judgment and reasoning when investigating and solving problems
Maintains detailed, thorough and accurate documentation of all phone conversations in patient’s record and have signed off by both physician and nurse practitioner, as applicable
The provider (physician/nurse practitioner/physician assistant) is then notified of medical problem (s) either in writing or by phone depending on urgency of problem (s). A response is then called to the patient with the provider’s instructions
Identifies an emergency situation and is able to effectively triage problems
Call, e-mail, or fax prescription refills or renewals to pharmacies as per provider orders
Directs the chart to the scheduling department for scheduling of outpatient procedures
Under supervision from providers, give results on pathologies, x-rays, and lab studies to patients either verbally, by mail, or Lab Call system
Consistently shows ability to recognize and deal with priorities
Should have good analytical and deduction skills