About The Position

Serves as a patient advocate, liaison, and adviser/educator to assist patients with navigating the continuum of care.

Requirements

  • Accredited Program (Required)
  • BLS American Heart E-Card (BLS AHA ECARD) - American Heart Association (AMERICAN HEART), BLS American Heart RQI E-Card (BLS AHA-RQI ECARD) - American Heart Association (AMERICAN HEART), BLS Cert American Heart_non ecard (BLS AHA) - American Heart Association (AMERICAN HEART), BLS Certification Grace (BLS GRACE) - Employee Grace Period for Essential Credential (GRACE), BLS Cert Red Cross (BLS RC) - Red Cross (RED CROSS), Registered Nurse Compact License (RN LICENSE COMPACT) - Compact RN Multistate, Registered Nurse License (RN LICENSE) - State of Florida (FL)
  • Complexity of Work: Requires critical thinking skills, effective communications skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
  • One (1) year of experience in related field.
  • If RN, must be licensed.
  • Graduate of an accredited registered/Professional Nursing Program or MSW degree.

Nice To Haves

  • Master's in Social Work (MSW) degree preferred if degreed.
  • Radiation Therapy license required if working in the Radiation Oncology department.

Responsibilities

  • Assists patients and families with resolving financial, psychosocial, functional, and administrative issues by advising of options and referring to appropriate resources.
  • Intervenes as appropriate to advocate for patient and family.
  • May collect and assess data to identify quality trends or actual sources of risks to patients and employees.
  • Collaborates with multidisciplinary team and committees with respect to quality outcomes.
  • Continuously reviews and evaluates patient progress as outlined within the plan of care.
  • Communicates plan of care to patient and family and solicits concerns, questions, and issues for resolution.
  • Provides emotional support, counseling, clinical education and expert guidance to patients and families to promote their ability to understand and meaningfully participate in the healthcare process and personal decision-making.
  • Serves as a liaison between patient and clinical staff, administration, physicians, and community/external resources to coordinate/maximize resources and identify/resolve barriers to the plan of care.

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Number of Employees

5,001-10,000 employees

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