RN Intake Manager

Karen Ann Quinlan Memorial Foundation•Newton, NJ

1d•$87,750

About The Position

Leadership & Supervision Supervise and mentor Intake Coordinators and Nurse Liaisons, providing training, guidance, and performance evaluations. Develop and maintain staffing schedules to ensure adequate coverage for intake and Nurse Liaison operations. Foster a positive, team-oriented environment that promotes accountability and professional growth. Operational Oversight Oversee all hospice and palliative care referrals, ensuring timely evaluation and admission decisions in compliance with organizational policies and Medicare Conditions of Participation. Monitor and ensure accuracy of patient registration/intake, orders, and documentation in the EMR system. Review daily census reports and coordinate with Billing and Clinical teams to ensure accurate data flow. Quality & Compliance Ensure adherence to HIPAA regulations and organizational confidentiality standards. Participate in Quality Improvement initiatives, analyze intake data, and recommend process improvements. Maintain compliance with state and federal regulations governing hospice care. Communication & Coordination Serve as the primary liaison between referral sources, physicians, and internal teams for escalated intake issues. Provide feedback to referral sources and ensure exceptional customer service standards. Respond to complex inquiries regarding eligibility and available services. Other Duties Participate in committees and organizational meetings as assigned. Serve as backup for the Intake Coordinator role, Nurse Liaison, and clinical supervisor and perform additional duties as assigned based on business needs. Cover Administrative On Call responsibilities as needed. Participates in all required in-service education programs and meetings. Adheres to all employment policies. Demonstrates compliance with the dress code policy by appearing well groomed, wearing ID badge while on duty and maintaining a professional appearance. Performs other duties as assigned.

Requirements

Knowledge of the dying process; knowledge of policies and procedures of the hospice organization.
Knowledge of regulations surrounding compliance with Medicare Conditions of Participation.
Ability to function as a resource to patients and families during times of high stress and volatility.
Ability to assess patients to determine appropriateness of participation in hospice.
Ability to build constructive relationships with colleagues, and outside agencies, organizations, and individuals.
Excellent communication skills to effectively deliver information between referral source and the hospice clinical team.
Consistently model respect for, and accountability to, the public, patients/families, and co-workers.
Communication and actions reflect care, courtesy, honesty, and professionalism.
Convey a professional and positive image and attitude regarding the hospice organization.
ADN and bachelor’s degree in a related field.
Licensed Registered Nurse; New Jersey and Pennsylvania RN License.
Three (3) years of experience in a Medicare-certified Hospice/Home Care agency with at least 1 year in a leadership or supervisory role.
Evidence of leadership ability; including evidence of ability to take initiative, delegate authority appropriately, ability to role model, ability to serve as a change agent.

Nice To Haves

Responsibilities

Supervise and mentor Intake Coordinators and Nurse Liaisons, providing training, guidance, and performance evaluations.
Develop and maintain staffing schedules to ensure adequate coverage for intake and Nurse Liaison operations.
Foster a positive, team-oriented environment that promotes accountability and professional growth.
Oversee all hospice and palliative care referrals, ensuring timely evaluation and admission decisions in compliance with organizational policies and Medicare Conditions of Participation.
Monitor and ensure accuracy of patient registration/intake, orders, and documentation in the EMR system.
Review daily census reports and coordinate with Billing and Clinical teams to ensure accurate data flow.
Ensure adherence to HIPAA regulations and organizational confidentiality standards.
Participate in Quality Improvement initiatives, analyze intake data, and recommend process improvements.
Maintain compliance with state and federal regulations governing hospice care.
Serve as the primary liaison between referral sources, physicians, and internal teams for escalated intake issues.
Provide feedback to referral sources and ensure exceptional customer service standards.
Respond to complex inquiries regarding eligibility and available services.
Participate in committees and organizational meetings as assigned.
Serve as backup for the Intake Coordinator role, Nurse Liaison, and clinical supervisor and perform additional duties as assigned based on business needs.
Cover Administrative On Call responsibilities as needed.
Participates in all required in-service education programs and meetings.
Adheres to all employment policies.
Demonstrates compliance with the dress code policy by appearing well groomed, wearing ID badge while on duty and maintaining a professional appearance.
Performs other duties as assigned.