RN Intake Coordinator- Infusion Pharmacy

UnityPoint Health•Urbandale, IA

8h•Onsite

About The Position

Overview The Intake Registered Nurse (RN) functions as an in-office team member of UnityPoint at Home Intake Department receiving, accepting and processing new referrals. The Intake RN supports telephone assessments for patients referred to UnityPoint at Home who have unclear referral parameters and/or complex needs and collaborates with patients, families, referral sources, hospital liaisons and with the UnityPoint at Home location/branch leadership in supporting a personalized and positive patient experience during the intake/admission process. The primary clinical responsibilities include reviewing new referrals in the EMR, supporting initial coding activity and obtaining initial orders to facilitate the start of care in a timely and consistent manner. The Intake RN frequently interacts with referring hospitals, physicians, board and care facilities, skilled nursing facilities, patients, families and other internal customers. The Intake RN will utilize and promote the use of excellent customer service skills when working with referral sources, patients, families, and all others necessary to facilitate a smooth and timely admission to care for our patient population. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program . Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family . With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Requirements

Graduate of State Board approved program for Registered Nurses and Current license to practice nursing according to the state where service is provided
At least one year of home care experience.
Current licensure in good standing to practice as a Registered Nurse in Iowa, Illinois or practicing state.
Must possess and maintain current Basic Life Support (BLS) certification or obtain certification within three (3) months from date of hire.

Responsibilities

Clinical Excellence/Patient Care Specializes in all UnityPoint at Home service lines and available community resources.
Reviews accepted referrals, supporting initial intake coding and assuring appropriate and supporting medical documents are a part of the medical record.
Conducts telephone assessments for patients with active symptoms to help identify immediate needs and help identify appropriate referral and services.
Supports actions in obtaining verbal or written/faxed order criteria for intake processing.
Receives patient referrals in conjunction with Intake Coordinator team supporting basic data entry of patient demographics, insurance and chart creation.
Serves as a representative and an office-based clinical liaison for the intake department and organization.
Performs care coordination and additional follow-up with providers, patients, family members, referring facilities and other referral sources by telephone.
Schedules face to face visits with patients and families in response to a referral for admission and/or hospice informational requests.
Coordinates all referrals, supporting calls to patients/care givers, to ensure a smooth and timely start of care in a shared and coordinated effort with the scheduling team and/or branch/location leadership team.
Effectively operates computer system to record, document and retrieve appropriate information.
Ensures appropriate utilization of electronic health record and documentation in multiple systems