RN Hospice Intake and Triage

Corewell Health • Grand Rapids, MI

5d • Hybrid

About The Position

Corewell Health Hospice specializes in providing end of life care and symptom management to individuals with a life expectancy of six month or less, serving individuals in their home, nursing facilities, and in the hospital. Team members enjoy how rewarding their job is, feel a strong sense of satisfaction while appreciating the interdisciplinary team approach to caring for patients and their families. They also experience healthier work-life balance with the flexibility that comes with hospice care for patients in their homes. Summary Delivers nursing services per Hospice and Palliative care standards including providing world-class customer service to patients, providers, service lines, outpatient and inpatient departments and other health systems.

Requirements

• Associate’s degree or equivalent, Graduate from an accredited nursing program
• 3 years of relevant experience in Nursing
• Michigan Registered Nurse (RN) license upon hire

Nice To Haves

• Bachelor’s degree

Responsibilities

• Manages and documents calls in a timely, efficient manner consistent with Hospice and Palliative Care standards.
• Contributes to meeting service level commitments by handling calls in a manner that supports overall department goals.
• Documents the patient history, diagnosis, medications and plan of care in electronic health record and completes any additional documentation as appropriate.
• Obtains pertinent information in order to make the best decisions in referring to appropriate level of care and patient placement.
• Communicates with physicians/nurses/other staff and provider office staff as necessary.
• Connects customers to the appropriate person(s)/resources.
• Collaborates with physicians, nurses, care managers, midlevel providers and outpatient and inpatient leadership teams to facilitate provision of care to patients and others with symptoms, referrals or other clinical questions.
• Collaborates with physician for certification of eligibility.
• Actively participates and contributes to a culture of quality, safety and collaboration that embodies and represents Corewell Health's core values of Excellence, Accountability, Compassion, Integrity, Respect, and Teamwork.
• Actively participates in process improvement initiatives.
• Uses safety behaviors to maintain a safe and high reliability workplace.
• Exhibits “Patients and Families First’ attitude.
• Responds with compassion, flexibility and urgency to each patient need.
• Provides the care that patients want, when they want it.
• Formulates decisions and actions based on ethical principles, using the ANA Code of Ethics for Nurses to guide practice.
• Educates potential patient/families in the Hospice at Home approach to end-of-life care.
• Identifies the patient and families most immediate needs.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree