RN Hospice Intake and Triage

Corewell Health • Grand Rapids, MI

1d • Hybrid

About The Position

Corewell Health Hospice specializes in providing end of life care and symptom management to individuals with a life expectancy of six month or less, serving individuals in their home, nursing facilities, and in the hospital. Team members enjoy how rewarding their job is, feel a strong sense of satisfaction while appreciating the interdisciplinary team approach to caring for patients and their families. The RN Hospice Intake and Triage role delivers nursing services per Hospice and Palliative care standards, including providing world-class customer service to patients, providers, service lines, outpatient and inpatient departments, and other health systems. This role is essential in managing and documenting calls, obtaining pertinent information for patient placement, and collaborating with various healthcare professionals to facilitate care. The position also involves educating potential patients and families on end-of-life care and actively participating in quality, safety, and process improvement initiatives, embodying Corewell Health's core values.

Requirements

• Associate’s degree or equivalent, Graduate from an accredited nursing program
• 3 years of relevant experience in Nursing
• Michigan Registered Nurse (RN) license upon hire

Nice To Haves

• Bachelor’s degree

Responsibilities

• Manages and documents calls in a timely, efficient manner consistent with Hospice and Palliative Care standards.
• Contributes to meeting service level commitments by handling calls in a manner that supports overall department goals.
• Documents the patient history, diagnosis, medications and plan of care in electronic health record and completes any additional documentation as appropriate.
• Obtains pertinent information in order to make the best decisions in referring to appropriate level of care and patient placement.
• Communicates with physicians/nurses/other staff and provider office staff as necessary.
• Connects customers to the appropriate person(s)/resources.
• Collaborates with physicians, nurses, care managers, midlevel providers and outpatient and inpatient leadership teams to facilitate provision of care to patients and others with symptoms, referrals or other clinical questions.
• Collaborates with physician for certification of eligibility.
• Actively participates and contributes to a culture of quality, safety and collaboration that embodies and represents Corewell Health's core values of Excellence, Accountability, Compassion, Integrity, Respect, and Teamwork.
• Actively participates in process improvement initiatives.
• Uses safety behaviors to maintain a safe and high reliability workplace.
• Exhibits “Patients and Families First’ attitude.
• Responds with compassion, flexibility and urgency to each patient need.
• Provides the care that patients want, when they want it.
• Formulates decisions and actions based on ethical principles, using the ANA Code of Ethics for Nurses to guide practice.
• Educates potential patient/families in the Hospice at Home approach to end-of-life care.
• Identifies the patient and families most immediate needs.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree