RN Clinical Practice Optimization & Training Manager

DAP Health•Coachella, CA

26d•Onsite

About The Position

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission. Job Summary The Clinical Practice Optimization & Training Manager is a clinical leader responsible for the strategic implementation of training programs, standardized workflows, and performance optimization across DAP Health's frontline clinical teams. Reporting to the Director of Nursing, this role plays a central role in ensuring staff deliver care at the top of their licensure with the skills, tools, and support required for high-quality, efficient, and patient-centered practice. This RN-driven position collaborates cross-functionally with Clinical Operations, Quality, Compliance, and OCHIN Epic teams to support standardized clinical workflows, pre-visit planning, and care gap closure. The Manager builds and maintains a robust training infrastructure, monitors department KPIs, and provides real-time insights to supervisors and operational leaders, ensuring transparency, accountability, and continuous workforce development.

Requirements

Demonstrated understanding of standardized workflows, clinical documentation, and staff development strategies
Active, unrestricted RN license in the State of California
Minimum of 5 years of clinical nursing experience in ambulatory, community health, or primary care settings
Minimum of 1 year experience in a clinical education, training, or implementation leadership role
Experience with Electronic Health Records (EHR); OCHIN Epic, preferred
Bachelor's degree in Nursing, Healthcare Education, Health Administration, or a related field, preferred
Requires current and valid driver's license and current personal auto insurance
Frequent travel to clinical sites across the service region required.

Nice To Haves

Familiarity with UDS, HEDIS, care gap closure, and performance-based care delivery, preferred.
Experience in a Federally Qualified Health Center (FQHC) or managed care, preferred environment
Certification in adult learning, clinical education, or quality improvement (e.g., CPHQ, NE-BC), preferred

Responsibilities

Lead, mentor, and manage the MA Trainer/Float team across multiple clinical sites
Ensure all trainers are equipped with "Train-the-Trainer" certification and deliver consistent, high-quality education that aligns with DAP Health's clinical standards and workflows
Identify team members who require re-training or performance improvement and deploy trainers or direct support accordingly
Act as a key stakeholder in the development and rollout of standardized workflows in collaboration with Quality, Compliance, and the OCHIN Epic (EHR) teams
Ensure frontline teams are operating at the top of their licensure, with clearly defined processes that support efficiency, documentation accuracy, and high-quality care
Promote core operational standards such as pre-visit planning, care gap closure, inbasket management, and effective test tracking
Build and maintain a comprehensive training curriculum for MA roles and other clinical support staff, including onboarding, core competencies, workflow education, and refreshers
Develop tools such as checklists, skills validations, SOPs, and quick-reference guides to support consistency in training across all locations
Regularly update training materials to reflect changes in systems, clinical standards, or regulatory expectations
Develop, track, and report department-level KPIs, including: Number of trainings provided (by trainer, title band, and location) Effectiveness of training (post-training assessments, field observation, outcomes) Trainer performance metrics
Consistently report to Clinical Operations leadership on areas of focus, progress toward standardization, and site- or team-specific performance trends
Maintain visibility into each staff member's training status and ensure that feedback loops are in place between trainers, site supervisors, and hiring managers
Provide actionable feedback to hiring managers to support effective onboarding and retention of high-performing clinical staff
Conduct onsite assessments and observation rounds to identify staff who may require additional coaching or workflow support
Partner with site leaders to adapt training to team-specific needs while reinforcing DAP Health's standardized expectations
Contribute to clinical operations optimization by translating training outcomes into workflow improvements and process redesign when appropriate