RN Clinical Manager - Palliative Care Advanced Illness Management

Gentiva Health Services•Jacksonville, FL

49d

About The Position

We are seeking a Full Time RN Clinical Manager to join our Advanced Illness Management (AIM) palliative care team in Jacksonville, FL. This role reports directly to the Director of AIM and is responsible for coordinating and managing the day-to-day business affairs and clinical activities of the Advanced Illness Management (AIM) and Palliative Care department. The Clinical Manager ensures excellence in clinical care delivery, patient-centered service, and team leadership.

Requirements

Registered Nurse - Licensure in Florida
Operations and Clinical experience required
Bachelor's degree in Nursing, Business Administration, or related field required (Master's preferred).
Minimum of 2 years of healthcare administration or operations management experience required.
Strong leadership, communication, organizational, and problem-solving skills.
Proficiency in Microsoft Office Suite; EMR experience required.
Reliable transportation, valid driver's license, and insurance required.

Nice To Haves

Experience in hospice or palliative care preferred
Registered Nurse with Home Health, Hospice, or Palliative Care experience preferred.
Certification in Hospice and Palliative Care preferred.

Responsibilities

Coordinate and oversee daily clinical activities within the AIM program, including managing Clinical Coordinators, Nurse Practitioners (NPs), and Registered Nurses (RNs).
Serve as the primary contact for patient and partner calls, ensuring appropriate and timely follow-up.
Manage referral processes, admission information, and insurance verification to support timely patient admission.
Ensure efficient scheduling for Nurse Practitioners, considering geographic and cost factors.
Monitor visit frequency compliance, risk scoring, and hospitalization tracking to support quality outcomes.
Coordinate orders for labs, imaging, and DME; track and provide results to NPs and PCPs as appropriate.
Maintain EMR documentation, medication reconciliation, and provider communications.
Oversee credentialing documentation and maintain credentialing logs.
Direct and maintain clinical record systems to ensure compliance with state, federal, and company policies.
Support interdisciplinary team meetings and coordinate agendas.
Manage referrals to Home Health and Hospice, ensuring smooth care transitions.
Foster strong professional relationships with referral sources, patients, families, and community partners.
Support quality assurance initiatives, performance improvement, and marketing strategies.
Participate in staff recruitment, onboarding, training, and evaluations

Benefits

Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)