RN Clinical Manager - Palliative Care Advanced Illness Management
About The Position
We are seeking a Clinical Manager-RN to join our Advanced Illness Management (AIM) team in Jacksonville, FL. This role reports directly to the Branch Director of AIM and is responsible for coordinating and managing the day-to-day business affairs and clinical activities of the Advanced Illness Management (AIM) and Palliative Care department. The Clinical Manager ensures excellence in clinical care delivery, patient-centered service, and team leadership. + Hospice or Palliative Care experience needed + RN Licensure in Florida required
Requirements
- Registered Nurse with Home Health, Hospice, or Palliative Care experience preferred.
- Bachelor's degree in Nursing, Business Administration, or related field required (Master's preferred).
- Minimum of 2 years of healthcare administration or operations management experience required.
- Certification in Hospice and Palliative Care preferred.
- Strong leadership, communication, organizational, and problem-solving skills.
- Proficiency in Microsoft Office Suite; EMR experience required.
- Reliable transportation, valid driver's license, and insurance required.
Responsibilities
- Coordinate and oversee daily clinical activities within the AIM program, including managing Clinical Coordinators, Nurse Practitioners (NPs), and Registered Nurses (RNs).
- Serve as the primary contact for patient and partner calls, ensuring appropriate and timely follow-up.
- Manage referral processes, admission information, and insurance verification to support timely patient admission.
- Ensure efficient scheduling for Nurse Practitioners, considering geographic and cost factors.
- Monitor visit frequency compliance, risk scoring, and hospitalization tracking to support quality outcomes.
- Coordinate orders for labs, imaging, and DME; track and provide results to NPs and PCPs as appropriate.
- Maintain EMR documentation, medication reconciliation, and provider communications.
- Oversee credentialing documentation and maintain credentialing logs.
- Direct and maintain clinical record systems to ensure compliance with state, federal, and company policies.
- Support interdisciplinary team meetings and coordinate agendas.
- Manage referrals to Home Health and Hospice, ensuring smooth care transitions.
- Foster strong professional relationships with referral sources, patients, families, and community partners.
- Support quality assurance initiatives, performance improvement, and marketing strategies.
- Participate in staff recruitment, onboarding, training, and evaluations.
Benefits
- Competitive Pay
- 401(k) with Company Match
- Career Advancement Opportunities
- National & Local Recognition Programs
- Teammate Assistance Fund
- Medical, Dental, Vision Insurance
- Mileage Reimbursement or Fleet Vehicle Program
- Generous Paid Time Off + 7 Paid Holidays
- Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
- Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
- Free Continuing Education Units (CEUs)
- Company-paid Life & Long-Term Disability Insurance
- Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Ambulatory Health Care Services
Number of Employees
5,001-10,000 employees
