RN - Clinical Lead Contact Center Full Time Days

East Tennessee Children's Hospital•Texas City, TX

12h•Onsite

About The Position

This position is for a qualified Registered Nurse (RN) who will be responsible for the nursing operations within the office, ensuring the highest level of patient care. The role involves providing leadership to clinical staff, performing therapeutic and diagnostic procedures, and acting as a superuser and expert for EMR transitions and template building. The Clinical Lead will also handle documentation requests, complete FMLA forms, monitor and analyze reports to inform management, evaluate clinical programs for compliance, and educate staff on policies. Collaboration with medical and hospital staff, patients, families, and other departments like Credentialing is essential to resolve issues, meet needs, and ensure provider requirements are active. The role also involves working with the Practice Manager to maintain quality services and positive employee relations, participating in staff development, and ensuring proper operation and maintenance of medical and administrative equipment.

Requirements

Associates Degree in Nursing.
RN Licensed to practice in State of Tennessee.
BLS certification.
2-3 years pediatric nursing experience.
Demonstrated leadership ability and potential managerial competency.
Effective communication skills and abilities to deal well with people.
Ability to problem solve, confront/resolve issues, and motivate others.
Ability to plan, organize, and direct the activities of others.
Demonstrated clinical competence in specific area of nursing practice.
Skills as outlined in LPN orientation checklist.
Strong assessment and critical thinking skills.

Nice To Haves

Bachelors preferred.
Some administrative oversight preferred.
Strong decision-making skills and attention to detail a plus.
Troubleshooting issues before escalating to management a strong asset.

Responsibilities

Provides leadership to the clinical staff on clinical procedures and knowledge.
Performs appropriate therapeutic and diagnostic procedures within scope of practice.
Serves as superuser and practice expert for EMR transition and building of custom templates.
Provides documentation and/or letters when requested by provider or patient for supplemental documentation to receive medications, assistance from schools, etc.
Completes FMLA forms with provider direction in a timely manner (10-14 days).
Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
Evaluates clinical programs to improve performance and ensure compliance.
Educates and enforces departmental policies and procedures.
Acts as a resource to medical and Hospital staff, students, patients, and families.
Utilizes appropriate resources within the institution to provide consultation, education, technical, or informational services as needed for self, staff, and patients.
Initiates communication to ensure problems are resolved and special needs are met.
Effectively and professionally interacts and collaborates with other providers of patient care.
Collaborates with Credentialing Department to ensure all provider requirements remain active and accurate.
Works with Practice Manager to assure quality services and promote positive employee relations.
Consistently and fairly implements human resources policies.
Participates in the development of nursing staff.
Conducts all work activities with respect for rights and wishes of patients, visitors, families, and fellow employees.
Ensures operation of medical and administrative equipment by verifying emergency equipment availability; completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Utilizes hospital resources and time respectfully and accountably.
Willingly assumes all other duties and responsibilities as necessary.