Medical - RN Clinic Manager (Sign-On Bonus)

San Diego American Indian Health Center•San Diego, CA

53d

About The Position

We are an FQHC community health center dedicated to embodying the values central to American Indian cultures. This includes respect for our patients, acknowledgement of the whole person, and a focus on working together to ensure health for the individual, and therefore the community. We invite persons of all tribes, ethnic backgrounds and walks of life to experience the comprehensive care we deliver and to contribute to the services we provide for children, youth, families, adults, and elders. The Clinic Manager provides leadership and oversight of day-to-day clinic operations. Under the direction of the Medical Director and in coordination with the Chief Executive Officer and Chief Financial Officer, the Clinic Manager ensures operational efficiency, financial stewardship, and compliance with HRSA, FTCA, OSHA, HIPAA, Patient-Centered Medical Home (PCMH), and other accreditation and regulatory standards. This position provides direct supervision to clinical and patient service staff in the medical department, ensuring adherence to organizational policy, HRSA Operational Site Visit (OSV) requirements, and best practices in patient-centered care. The Clinic Manager is instrumental in advancing SDAIHC’s mission, vision, and goals, supporting quality care delivery, and ensuring alignment with FQHC standards and Uniform Data System (UDS) reporting requirements.

Requirements

Graduate of accredited school of nursing
Current/non-restricted CA Registered Nurse licensure in good standing in the State of California
Bachelor’s degree required (Master’s preferred) in healthcare administration, business management, public health, or related field.
Minimum two years proven healthcare management experience in a medical, behavioral health, or community health setting.
Experience in hiring, training, and managing clinical staff and teams including medical assistants, clinic and Case management RNs, and administrative staff.
Demonstrated knowledge of FQHC and PCMH standards, including UDS quality reporting.
Familiarity with HRSA UDS measures, FTCA risk management, and OSV compliance processes.
Strong leadership and team-building skills with commitment to patient-centered care
Maintain a current Basic Life Support (BLS) certification issued by the American Heart Association, the American Red Cross, or equivalent organization (hands-on assessment required; online-only certifications not accepted).
Consent to annual background checks as a condition of continued employment.
Comply with for-cause drug screening requirements to support a safe, compliant, and drug-free workplace.
Maintain up-to-date compliance with all required annual renewals, including professional licenses, certifications, physical examinations, TB testing, and mandatory regulatory trainings.
Excellent verbal and written communication skills.
Strong interpersonal, negotiation, and conflict resolution skills.
Superior organizational, record-keeping, and time management skills.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and delegate effectively.
High level of integrity, professionalism, and confidentiality.
Proficient with Microsoft Office Suite and ability to quickly learn EMR and billing software systems.
Ability to lift/move up to 10 pounds and move from place to place.
Ability to stand, bend, and reach for prolonged periods.
Ability to supervise, multitask, and follow instructions effectively.

Nice To Haves

Experience with eClinicalWorks (eCW) EHR.

Responsibilities

Manages daily clinic operations including staffing, facilities, supplies, and patient experience.
In conjunction with clinical leadership team, recruits, trains, supervises, and evaluates clinic staff including medical, administrative, and support personnel.
Coordinates staffing schedules and communicates changes with appropriate notice to the Medical Director.
Oversees and coordinates medical personnel onboarding and ongoing compliance with training and competency requirements
Ensures smooth functioning of referrals, screenings, scheduling, and front office processes in alignment with PCMH standards.
Demonstrates leadership through critical thinking, conflict management, negotiation, and motivation. Delegates appropriately and promotes team-based care.
Ensures clinic staff provide delivery of high-quality patient care consistent with accreditation and FQHC standards.
Monitors patient satisfaction assists with complaint resolution, and models and ensures a culture of service excellence.
In collaboration with the Medical Director and NP Clinical Operations Lead, establishes systems and workflows consistent with SDAIHC policies and HRSA guidelines and monitors for staff adherence to those systems and workflows.
Lead supply maintenance and monitoring, maintaining use of the IssueTrak system, in coordination with the NP Clinical Operations Lead and Medical Director, to assure all broken, lost, or non-performing equipment and supplies are quickly reported and repaired or replaced and Medical Team is aware of status as needed.
Serve as Recall Coordinator in overseeing response to recalls of medication, medical and non-medical supplies, equipment and other items in use in the clinic. Collaborate with Clinic RN to complete related tasks and communications, reordering, etc.
In collaboration with Medical Director and NP Clinical Operations Lead, monitors personnel, facilities, and protocols for effectiveness and continuous improvement.
Develops leadership skills of staff through delegation and empowerment while ensuring accountability.
Participates in quality improvement initiatives, including HRSA UDS reporting, FTCA risk management activities, and PCMH performance metrics.
Provides oversight to Employee Health functions of designated RN staff and identifies quarterly appointments available for staff, assures maintenance of compliance in conjunction with HR
Ensures staff adherence to compliance policies, training completion, and documentation readiness for site visits, including but not limited to HRSA OSV, accreditation visits, and payor site visits.
Protects highly sensitive and confidential information in compliance with HIPAA and SDAIHC policies.
Adheres to and enforces all OSHA, HRSA, FTCA, and SDAIHC safety and compliance policies.
Supports management of medical clinic budgets, revenues, expenses, and payroll as delegated by the Medical Director and in coordination with the CFO.
Actively supports, promotes, and works to fulfill the Mission, Vision, and core values of SDAIHC.
Provides excellent internal and external customer service.
Demonstrates SDAIHC’s Standards of Customer Service Behavior: Compassion, Attitude, Communication, Appearance, Sense of Ownership, and Teamwork.
Participates in on-going customer service training.
In every action, seeks to promote SDAIHC as a top service organization.
Ensures compliance with HRSA’s Continuous Quality Improvement (CQI) program.
Collaborates with the Quality Improvement Committee to track, analyze, and report on UDS and other performance metrics.
Proactively addresses areas of risk and assists with FTCA deeming compliance activities.
Complies with all SDAIHC policies and procedures and actively participates in new initiatives.
Ensures regulatory compliance and adherence to safety policies and procedures.
Participates in infection prevention through appropriate use of infection control measures.
Ensures compliance with requirements for maintaining physical spaces, equipment, and supplies.
Use all appropriate equipment and tools to ensure workplace safety.
Immediately reports unsafe working conditions.
Maintains privacy and security of all patients, employees, and volunteer information, accessed only on a need-to-know basis.
Comply with all corporate integrity and security obligations.
Reports unethical, fraudulent, or unlawful behavior or activity.
Upholds strict ethical standards.