RN Call Center - Evenings

Sanford Health•Fargo, ND

12d•$32 - $48

About The Position

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. The My Sanford Nurse call center provides professional telephone triage, patient education, and care coordination to support patients in accessing timely and appropriate care. This role uses clinical judgment and nursing protocols to assess symptoms, provide recommendations, and ensure continuity of care in collaboration with providers and clinic teams. Position Details: This position offers an evening schedule. Schedule Pattern: Every other weekend / 3 holidays per year Hours: 3:00pm - 11:00pm (8-hour shifts) Scheduling: Follows an 8-week rotation, posted three months in advance Summary Responsible for providing telehealth services involving all ages of patients. This includes telephone triage; health information and education; and physician and service referral and other specialty access lines using established protocols, approved references, and specific medical resources. Job Description Demonstrates knowledge in decision-making for a diverse client population with a wide range of problems and acuity. Performs effectively in answering caller inquiries and crisis intervention following established protocols with appropriate communication and documentation. Performs ongoing, systematic assessment and data collection, focusing on physiological, psychological and cognitive status. Provides educational and resource referrals based on patient needs. Instructs patients in an articulate and professional manner based on expressed needs and available resources. Demonstrates awareness of legal issues in all aspects of telephone triage. Documents health information accurately.

Requirements

Minimum of 3 years of nursing experience required
Strong assessment, critical thinking, and decision-making skills
Proficiency in electronic medical record (EMR) documentation
Bachelor’s Degree in nursing preferred.
Graduate from an accredited nursing program preferred, including, but not limited to, American Association of Colleges of Nursing (AACN), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA).
Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state.
Nurses performing nursing practice over the telephone require licensure in the states where the patients being served reside. Any additional state licensure requirements must be obtained within first 30 days of employment.
Needs and maintains Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS).
Obtains and subsequently maintains additional required department specific competencies and certifications.

Responsibilities

Providing telehealth services involving all ages of patients.
Telephone triage
Health information and education
Physician and service referral and other specialty access lines using established protocols, approved references, and specific medical resources.
Demonstrates knowledge in decision-making for a diverse client population with a wide range of problems and acuity.
Answering caller inquiries and crisis intervention following established protocols with appropriate communication and documentation.
Performs ongoing, systematic assessment and data collection, focusing on physiological, psychological and cognitive status.
Provides educational and resource referrals based on patient needs.
Instructs patients in an articulate and professional manner based on expressed needs and available resources.
Demonstrates awareness of legal issues in all aspects of telephone triage.
Documents health information accurately.