Call Center Agent (Evenings)

OneMCI•Las Cruces, NM

13d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking enthusiastic and dependable Call Center Agents to support a variety of inbound and outbound customer service and sales projects for our diverse client base. In this role, you’ll work evening shifts assisting customers with inquiries, making outbound calls to existing clients, resolving service-related issues, and promoting new products and services. If you’re a strong communicator, eager to learn, and committed to reliability, this is a fantastic opportunity to launch your career with us. Our industry-leading training program and clear advancement paths such as Supervisor, Trainer and Operations Management ensure your growth and success. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

18 years of age or older
High school diploma or equivalent
Strong written and verbal communication skills
Typing speed of at least 20 WPM
Basic proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
Familiarity with Windows operating systems
Dependable with excellent attendance and punctuality
Skilled in troubleshooting and resolving customer concerns
Customer-focused, empathetic, and patient
Able to multitask, stay organized, and work independently
Team-oriented with a passion for helping others
Comfortable in a fast-paced, dynamic environment

Responsibilities

Handle inbound and outbound calls professionally and efficiently
Resolve customer issues on the first call through effective problem-solving
Research and retrieve information across systems to support customer needs
Accurately document and process claims and inquiries
Guide customers through options to find the best solutions
Follow scripts, policies, and procedures while using your training and resources
Maintain confidentiality and handle personal information with care
Escalate complex issues to the appropriate team members
Stay current by attending training sessions and reviewing updates
Adhere to attendance and scheduling expectations

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.