RN Admissions Resource Nurse

Hospice of the North Coast•Carlsbad, CA

13d•Onsite

About The Position

JOIN A TEAM THAT IS COMPACT IN SIZE, YET LARGE OF HEART Hospice of the North Coast hires passionate individuals eager to join our agency's mission: to deliver compassionate, personalized care to patients and their families during end-of-life transitions. We hire individuals who wish to thrive on playing a unique role in a person's life. They are compassionate clinicians and administrative staff who take pride in serving as advocates for each and every patient and who are fulfilled by being part of a very intimate stage of life. Collectively we serve patients, their families, and the community. Are you looking for a fulfilling role that will allow you to make a difference in a patient's life? Please apply today! Full time in office position - 40 hours - Must be available to work every other Saturday. Position Summary The RN Admissions Resource Nurse has primary responsibility for timely scheduling of face-to-face, "home" visits by hospice staff to those inquiring about hospice services' ideally meeting them on the same day as the inquiry. This role will play a crucial role in census development in conjunction with the marketing department. Whether through telephone, fax, or e-mail/website, this role creates each possible customer's first impression of Hospice of the North Coast.

Requirements

Completion of high school required; ADN PSN preferred additional coursework in healthcare-related areas strongly recommended.
CA RN License/CHPN preferred.
Minimum of two years of healthcare experience required.
Must have at least two years of experience in hospice.
Track record of customer service excellence required.
Knowledge of hospice requirements including Medicare, Medicaid, and private insurance guidelines.
Ability to respond timely to the needs of physicians, discharge planners, long-term care partners, patients, and family members.
Ability to coordinate services with referral sources, hospice staff, patients, and families.
Ability to communicate effectively and work well with others; consistently present with a calming manner and positive attitude.
Exceptional listening skills, creativity, and problem solving are vitally important to the time-sensitive nature of the work performed in this role.
Must have, or develop quickly, skills to navigate assorted spreadsheets, and our EMR -Matrix Care.
Valid Driver's License, reliable transportation and auto insurance.

Nice To Haves

ADN PSN preferred additional coursework in healthcare-related areas strongly recommended.
CA RN License/CHPN preferred.

Responsibilities

Timely scheduling of face-to-face, "home" visits by hospice staff to those inquiring about hospice services
Meeting potential clients on the same day as the inquiry
Playing a crucial role in census development in conjunction with the marketing department
Creating each possible customer's first impression of Hospice of the North Coast