RMA Specialist

AWC, Inc.•St. George, LA

43d

About The Position

We’re seeking driven, curious people who bring energy to what they do and see challenges as opportunities to learn and improve. Our team of co-owners values enthusiasm, creativity, and a growth mindset, and we’re committed to putting those qualities to work on solutions that matter. If you’re ready to grow and make an impact, we’d love to be on your team. The Reverse Logistics Specialist is responsible for managing the return, repair, refurbishment, and warranty processes for valve, instrumentation and automation products. This role ensures returned products are evaluated, documented, and processed efficiently while maintaining strong communication with customers, vendors, internal service teams, and operations. The successful candidate will help optimize reverse logistics processes to reduce costs, improve turnaround time, and maintain high customer satisfaction.

Requirements

Associates’ or Bachelors degree in Supply Chain, Engineering Technology, Business, or related field
2-5 years experience in reverse logistics, returns management, or service operations
Experience working with industrial valves, actuators, pumps, or automation equipment preferred
Excellent organizational and documentation skills
Ability to manage multiple tasks and prioritize work effectively
Strong communication and customer service skills
Proficiency in Microsoft Office (Excel, Outlook, Word)

Nice To Haves

Familiarity with control valves, actuators, instrumentation, and flow control systems
Experience with RMA management and warranty processing
Knowledge of industrial repair processes or service operations
Understanding of quality systems and root cause analysis

Responsibilities

Coordinate and process all product returns including RMAs (Return Material Authorizations)
Inspect returned valves, instrumentation, and automation equipment to determine condition and disposition (repair, refurbish, replace, return, scrap)
Document return details in ERP or service management systems
Communicate with customers regarding return status, replacement timelines, and warranty eligibility
Work with engineering and service teams to assess returned products for root cause of failure
Identify warranty vs. non-warranty returns and coordinate resolution accordingly
Facilitate vendor returns and warranty claims with manufacturers
Coordinate with internal service teams or external vendors for repair/refurbishment of equipment
Track repair timelines and ensure compliance with quality and service standards
Manage parts replacement and service documentation
Evaluate returned components for potential reuse, refurbishment, or resale
Maintain accurate inventory records for returned and refurbished products
Support asset recovery initiatives to reduce operational costs
Coordinate with manufacturers, vendors, and suppliers on return authorizations and warranty claims
Ensure returned products are packaged and shipped according to vendor requirements
Analyze trends in product returns and failure modes
Work with quality and operations teams to identify opportunities for process improvement
Develop best practices to improve reverse logistics efficiency and reduce cycle time
Ensure proper documentation of all returns, repairs, and warranty claims
Maintain compliance with internal quality procedures and industry standards