Risk Operations Analyst

Current•New York, NY

47d•$70,000 - $96,000•Onsite

About The Position

We're looking for a Risk Operations Analyst to join our growing Risk Operations team in New York. You will work closely with Fraud Operations, Compliance, Member Experience, and Product teams to monitor risk queues, investigate anomalies, and ensure timely resolution of fraud and operational risk cases. You will be responsible for end-to-end execution of daily risk workflows, including ACH, RDC, KYC, Zendesk escalations, Transaction Monitoring, disputes, and other key operational queues. You're detail-oriented, collaborative, and proactive, with experience in fraud, financial risk, or risk operations. You should be a strong communicator, a supportive teammate, and someone who embraces feedback and continuous learning.

Requirements

1-3 years of experience in retail banking, fraud operations, or risk operations
Familiarity with fraud detection, risk investigation, or financial operations workflows
Strong written and verbal communication skills
High level of accountability, professionalism, and willingness to learn
Demonstrated ability to collaborate with peers and ask for help when needed
Comfortable working in a fast-paced environment and adapting quickly to change
Organized, detail-oriented, and able to prioritize tasks effectively
Customer-focused mindset with an interest in improving processes and user experience
Willingness to participate in rotating schedules to support incident response and loss mitigation

Nice To Haves

Fintech experience

Responsibilities

Process daily tasks across multiple Fraud Ops and Risk queues, including ACH, RDC, KYC, Zendesk escalations, Transaction Monitoring, disputes, and more
Surface irregularities or potential gaps in the risk framework for management
Communicate clearly and professionally in verbal and written formats
Collaborate with peers, ask questions to get unstuck, and support others within the function
Identify and surface opportunities to improve processes and enhance the customer experience
Prioritize tasks based on impact and team goals
Complete assigned work within given timelines and adjust quickly to new information or changes in direction
Participate in a rotational schedule (including weekends, holidays, evenings, and days) with the Risk Operations Manager and Head of Risk Operations to perform loss-reduction tasks during fraud incidents

Benefits

Competitive salary
Meaningful equity in the form of stock options
401(k) plan
Discretionary performance bonus program
Biannual performance reviews
Medical, Dental and Vision premiums covered at 100% for you and your dependents
Flexible time off and paid holidays
Generous parental leave policy
Commuter benefits
Fitness benefits
Healthcare and Dependent care FSA benefit
Employee Assistance Programs focused on mental health
Healthcare advocacy program for all employees
Access to mental health apps
Team building activities
Our modern Chelsea-based office with open floor plan, stocked kitchen, and catered lunches