Risk Manager

NEIGHBORHOOD HEALTH CENTER • Tigard, OR

3d • $78,629 - $117,943 • Hybrid

About The Position

Under the direction of the Director of Risk and Compliance, this individual is responsible for identifying, assessing, and recommending actions for actual and potential exposures to the organization with a goal of improved patient and staff safety and protection of the organization’s assets. Ensures adherence to government regulations and accrediting body standards and implements policies and procedures necessary to support risk structures and processes.

Requirements

• Bachelor’s Degree is required
• A minimum of three years’ Risk Management experience is required; or a combination of education and experience that provides the requisite knowledge, skills, and abilities to perform the job may be considered
• Knowledge of practices and regulations related to evaluating and providing patient care.
• Skill in oral and written communication including interviewing to gather medical histories, providing presentations, consultations, facilitation, and documentation, e.g., writing medical orders, patient education materials, and medical record updates.
• Ability to analyze complex data and draw valid conclusions.
• Ability to interpret, adapt and apply guidelines and procedures,
• Ability to establish and maintain positive and effective working relationships with patients, staff, and the general public.
• Demonstrated knowledge and experience in the delivery of health care to a diverse and underserved population.
• Ability to use good judgement in difficult situations.
• Ability to communicate professionally with peers, management, and patients alike.
• Ability to act as a leader to clinic support staff.
• Experience and proficiency using electronic health records.

Nice To Haves

• Associate Risk Manager (ARM), and/or Certified Risk Manager (CRM) preferred

Responsibilities

• Risk & Claims Management: Ensures the risk management program aligns with federal and state requirements.
• Coordinates and administers comprehensive risk management activities, including identification, investigation, reduction, and assessment of potential risks. Ensures mitigation strategies are in place and in compliance with federal and state guidelines.
• Manages the full lifecycle of claims (including FTCA malpractice, workers' compensation, property, cyber, professional liability, general liability, and employment practices) in collaboration with relevant departments and leadership. This includes investigation, follow-up, claim initiation, and informing leadership of associated risks.
• Collaborates with internal stakeholders to secure and manage organizational insurance coverage.
• Safety & Compliance: Monitors and reports on internal safety issues, including hotline tips, incident reports, and patient/staff safety events.
• Analyzes data trends and contributes to development and implementation of risk mitigation and intervention strategies.
• Acts as an independent reviewer to ensure that safety and compliance risks are identified and investigated in a timely, regulatory standards-aligned manner.
• Ensures proper documentation and evidence collection in response to incidents and potential claims, meeting legal requirements.
• Provides regular progress reports and risk recommendations to leadership.
• Complaint/Grievance Oversight: Ensures the complaint/grievance management program aligns with CMS and other regulatory requirements
• Interacts with patients and families regarding complaints or grievances, conducting reviews and investigations as necessary.
• Performs investigations and responds to incidents/events.
• Emergency Preparedness: Develops, implements, and maintains the Emergency Management Plan (EMP) to address emergency-related risks and losses, incorporating strategies to identify, assess, and mitigate risk.
• Facilitates and participates in monthly Safety Committee meetings, quarterly safety checks, tabletop exercises, and preparedness drills to support a strong safety culture.
• Insurance & Coverage
• In collaboration with the CFO and Director of Risk and Compliance, manages data collection and submission processes for the annual insurance renewal.
• Leadership & Coordination
• Provides oversight and guidance to the Risk Management Coordinator, supporting their development and accountability.
• Other duties as assigned.

Benefits

• We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees