Risk Manager I, Special Projects and Investigations

Amazon•Seattle, WA

24d

About The Position

Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners. The Special Projects & Investigations (SPI) team protects Amazon’s WW stores store by creating projects and programs focused on the detection of abuse at its earliest point and identifying the root causes, vulnerabilities or exploits to systematically address to prevent future abuse. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. The combination of our unique backgrounds and perspectives strengthens our ability to achieve Amazon's mission of being Earth's most customer-centric company. We catch bad actors and stop online fraud; It’s fun! It’s hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. We are looking for an experienced Risk Manager with a background in risk or fraud investigations, regulatory compliance, intelligence, or a related field to join our Risk Mining team. On the Risk Mining team, you serve as the centralized intake for complex investigations and escalations. You conduct deep dive analyses using internal data systems and open source intelligence tools to uncover hidden patterns of fraud and abuse. You collaborate with cross-functional partner teams, translating technical findings into clear business impacts and developing coordinated response plans. You document methodologies and work with partners to scale detection capabilities. Your investigations directly protect Amazon’s customers and the integrity of Amazon’s WW stores.

Requirements

3+ years of operations, risk, fraud investigations industry experience
Knowledge of writing and optimizing SQL queries in a business environment with large-scale, complex datasets
Experience delivering cross functional projects
Bachelor’s or postgraduate degree in Information Security, Computer Science, Data Science/Analytics, Intelligence Studies, Criminal Justice, International Studies or related discipline
Experience creating concise written reports that translate complex technical issues into actionable insights for diverse audiences, including technical teams, business stakeholders, and executive leadership

Nice To Haves

Experience in e-commerce/online companies in fraud/risk control functions
Experience handling confidential information and maintaining professionalism in dealing with senior executives
Experience managing complex and fast-moving issues
Background in risk or fraud investigation, compliance, law enforcement, or intelligence operations
Proficiency in foreign languages, particularly Mandarin, Russian, or Turkish
Technical experience with AWS services including Redshift, Neptune, or SageMaker
Strong communication skills for explaining complex risk concepts to both technical and business audiences
Ability to solve complex problems in large technical systems
Data analysis skills with experience using SQL, Python, or R
Experience building detection models or conducting pattern analysis

Responsibilities

Investigate and analyze new and emerging fraud and abuse trends
Apply critical thinking and judgment to inform complex enforcement decisions
Identify gaps in risk controls and recommend policy improvements to product owners
Leverage data analysis and investigative techniques to scale bad actor detection capabilities
Partner with cross-functional teams to implement risk mitigation strategies
Create and maintain documentation of investigation processes and findings
Monitor key risk indicators and prepare regular reports for leadership
Stay current on industry fraud trends and incorporate learnings into detection methods
Be able to clearly articulate in detail, verbally and in writing, the sequence of events, patterns, and risk signals leading to abuse/fraud