Risk Management Specialist

Lithia & Driveway•Medford, OR

2d•$50,000 - $75,000•Remote

About The Position

Lithia & Driveway (LAD) is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle with a vision to modernize personal transportation solutions wherever, whenever, and however consumers desire. With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets. Our success is fueled by four core values: earning customers for life, improving constantly, taking personal ownership, and having fun. Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel. We’d love to have you join us on our journey! The Risk Management Specialist supports the administration and oversight of workers’ compensation, auto, property, and general liability claims across a large, multi-site organization. This role partners closely with a Third-Party Administrator (TPA), internal leadership, and store teams to monitor claims throughout their lifecycle, control costs, and reduce future risk. Acting as both an advocate and auditor, the Specialist plays a key role in ensuring effective claims management and risk mitigation.

Requirements

Demonstrated experience in customer service–focused roles, with the ability to manage sensitive situations professionally and empathetically
Strong written and verbal communication skills, including the ability to clearly explain complex information to diverse stakeholders
Proven ability to manage multiple projects and claim-related timelines simultaneously while meeting deadlines
Highly organized with strong attention to detail and follow-through
Ability to prioritize tasks effectively in a fast-paced, deadline-driven environment
Comfortable collaborating cross-functionally with internal teams and external partners
Willingness to learn risk management practices, insurance concepts, and compliance requirements
High School graduate or equivalent, 18 years or older required.

Responsibilities

Oversee the reporting, auditing, and administration of Auto Liability (AL), General Liability (GL), and Workers’ Compensation (WC) claims handled internally and by the TPA
Serve as a primary point of contact for insurance carriers, claim adjusters, and internal stakeholders, providing timely updates and responses
Partner with the Senior Specialist and leadership to support risk assessments, hazard identification, and risk mitigation initiatives
Maintain strong working relationships with internal teams, external partners, and store leadership to ensure smooth claims resolution
Manage Certificates of Insurance (COIs) and Bonds, ensuring accuracy and compliance
Administer internal first-party liability claims not referred to the TPA, including investigations, statement collection, and denial letter drafting
Participate in regular claim reviews with the TPA to support action plans for complex claims and process improvements
Prepare and present claims data and insights to leadership using PowerPoint