Risk Management Call Center Assistant

Crete Carrier Corporation • Lincoln, NE

2d

About The Position

Performs supportive duties for the Risk Management Call Center, including taking
reports from customers, clients, and employees of the organization, so that risk
management freight exceptions and OS&D reports may be processed.

Requirements

• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software.
• Associates degree; or one to two years of related experience and/or training; or equivalent combination of education and experience

Responsibilities

• Receives Risk Management calls and reports related to occurrences of freight OS&D (over, short and damaged), freight exceptions, load shift, overweight, freight rework, and hazardous materials.
• Maintains Risk Management information and procedures, including customer and vendor contact information.
• Processes Risk Management correspondence to appropriate involved parties as needed.
• Reports OS&D occurrences and freight exceptions in accordance with customer requirements.
• Administers the process of tracking, securing, and redelivering rejected freight.
• Assists in determining salvage of refused freight and participates in salvage sales.
• Researches, compiles, and tracks reports, spreadsheets, and correspondence related to customer freight exceptions.
• Processes OSD related payments and logs financial information in occurrence records.
• Establishes and maintains positive working relationships with others.
• Receives and carries out instructions.
• Maintains regular and predictable attendance.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees