RigCLOUD Technical Operations Supervisor- RIGLINE
Nabors•Houston, TX
About The Position
Rigline24/7 RigCloud Supervisor oversees daily operation of technical support experts. Experience with drilling rig operations and equipment is essential. The ability to gather information, audit cases, develop KPIs and maintain training programs. The supervisor is expected to be front line contact for all customer service related issues and participate in root cause analysis. Supervisor will ensure technicians manage issues from beginning to end, working with product teams, until resolution.
Requirements
- Experience with drilling rig operations and equipment is essential
Responsibilities
- Oversee daily operation of technical support experts
- Gather information
- Audit cases
- Develop KPIs
- Maintain training programs
- Be front line contact for all customer service related issues
- Participate in root cause analysis
- Ensure technicians manage issues from beginning to end, working with product teams, until resolution
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
