Rig Equipment Support Technician

Nabors • Houston, TX

4d

About The Position

Rigline 24/7 Rig Equipment Support Technicians are Nabors front line technical support experts. Experience with drilling rig operations and equipment is required. The ability to gather information, diagnose problems, and resolve issues both proactively and reactively is the technician’s primary task. The technician is expected to resolve routine issues and log all cases in a tracking system. Technicians will manage the issue from beginning to end, working with other departments, until resolution. This a rotational 12-hour shift position in the support center, 7 days on/7 days off.

Requirements

• 2+ years’ experience in the drilling industry and knowledge of drilling operations and equipment
• Must have excellent verbal and written communication skills.
• Must demonstrate the ability to troubleshoot problems and determine the proper steps to address issues.
• Must have the ability to keep detailed logs while speaking with clients and analyzing issues.
• Read electrical and hydraulic schematics.
• Read mechanical drawings and blueprints.
• Understand fundamentals of electrical circuits.
• Understand fundamentals of hydraulics.
• Understand basic industrial programming languages.
• Understand computers, networks, servers and communication components.
• Ability to understand how multiple systems work together (integrated systems).
• Ability to use test equipment such as multimeters, oscilloscope, meggers, gauges.
• Ability to work in the field as required, less than 10%.
• Work rotational 12 hours shifts – weekends, days, nights, holidays possible.

Nice To Haves

• Preferred mechanical, hydraulic and electrical rig equipment skills.
• A customer-first mindset, ensuring every decision is made in the best interest of the customer and company.

Responsibilities

• Assist internal and external customers with troubleshooting of Rig Equipment (Top Drive, Catwalk, Wrench, Drawworks, VFDs, Generators, Mud Pumps, BOP)
• Expeditiously work to troubleshoot and resolve downtime events, acting as liaison between the field and internal departments until event resolution is achieved.
• Understand rig network protocols and remote access rig systems to troubleshoot, diagnose and resolve issues.
• Work to achieve remote resolution to minimize impact of failures and reduce customer downtime.
• Relay dispatch request to District Operations Supervisors for issues that cannot be resolved via phone and/or email.
• Gather and collect critical relative information pertaining to Rig Equipment failures in an effort to improve operation/maintenance processes and procedures.
• Create cases in the case tracking system for all Rig Equipment issues.
• Resolve problems by clarifying issues through researching and exploring solutions, and escalating unresolved problems while providing superior customer service.
• Oversee proactive maintenance systems and notify customers of issues which could result in catastrophic equipment failure and unexpected downtime

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees