Ride Operator (Seasonal)_Park

Morgans Wonderland Management Company•San Antonio, TX

4d•Onsite

About The Position

Ride Operators at Morgan’s Wonderland are responsible for the safe and efficient operation of park attractions while delivering exceptional guest service. This role includes conducting safety checks, monitoring ride activity, assisting guests with boarding and exiting, and ensuring all operational procedures are followed according to IROC standards. Ride Operators create a fun, inclusive, and memorable experience for every guest by maintaining a positive attitude, communicating clearly, and prioritizing safety at all times.

Requirements

Minimum age: 16 years or older
Ability to successfully complete IROC certification and all required training.
Customer service skills: Ability to interact positively with guests of all ages and abilities.
Communication skills: Clear and friendly verbal communication to provide instructions, answer questions, and support guests.
Interpersonal skills: Patience, empathy, and a welcoming attitude consistent with Morgan’s Wonderland’s mission of inclusion.
Teamwork: Ability to work cooperatively with coworkers, supervisors, and volunteers.
Attention to detail: Ability to monitor activity areas and recognize when assistance or intervention is needed.
Adaptability: Comfortable working in a fast-paced, guest-focused environment and adjusting to changing needs throughout the day.
Problem-solving: Ability to address minor guest concerns and escalate issues appropriately.
Reliability: Consistent attendance, punctuality, and adherence to assigned schedules.
Capable of understanding and following written and verbal safety instructions and operational procedures.

Responsibilities

Safely operate assigned rides in accordance with all IROC, park, and manufacturer guidelines.
Perform required pre-operation and post-operation safety checks and inspections.
Assist guests with boarding and exiting rides, ensuring proper restraint use and accessibility accommodations.
Monitor ride activity continuously to ensure guest safety and respond appropriately to any irregularities.
Communicate ride rules, safety instructions, and operational announcements clearly and courteously.
Provide exceptional guest service by maintaining a friendly, patient, and inclusive environment.
Follow established emergency procedures and promptly report safety concerns or operational issues to leadership.
Maintain a clean and orderly ride area, including queue lines and loading zones.
Collaborate with team members and supervisors to ensure smooth daily operations.
Demonstrate Professionalism: Represent Morgan’s Wonderland with a positive attitude, dependable work habits, and respectful guest interactions.