Ride Operations Area Supervisor

Six Flags Entertainment Corporation • Corfu, NY

9d • Onsite

About The Position

Lead and oversee the operations of a collection of rides within a geographical area of the park.

Requirements

• Must be at least 18 years old.
• One year Rides Team Leader experience
• Appreciation for the serious and safety critical nature of the responsibilities inherent in the job.
• For safety purposes, the individual must be able to communicate effectively in the English language, including the ability to read, speak, and understand the English language.
• Proven organization and time management skills.
• Ability to solve practical problems and interpret a variety of written and oral instructions.
• Strong communication skills, to include:
• Ability to write reports and counseling forms.
• Ability to effectively present information and respond to questions from groups of managers, employees, guests, and the general public.
• Ability to achieve and maintain certification and trainer status on all rides and equipment in assigned areas.
• Strong motivational, leadership and team building skills.
• Ability to work a flexible schedule, including nights, weekends, holidays and a six-day workweek, as required.

Responsibilities

• Ensure the safety of both guests and employees is the highest priority.
• Ensure each ride location is operated in accordance with standard operating procedures.
• Manage approximately 70 employees including subordinate team leads while holding the leadership team accountable for the performance of their assigned teams.
• Assist the Rides Training Supervisor with the department training and placement of personnel.
• Assist the Rides Training Supervisor with facilitating the Team Member incentives (Ride of the week, Team Member of the week).
• Schedule employees in accordance with prescribed line schedules while ensuring that the scheduling of minors complies with all Federal and State labor laws.
• Be accountable for the labor budgets of the assigned area to help achieve division and park-wide budget objectives.
• Audit assigned teams for attentiveness, interaction, cleanliness and uniform code, operation, and cell phone policy.
• Evaluate the performance of employees and team leads and provide feedback to promote growth and retention.
• Take immediate and decisive action to correct employees who are working at a substandard level and document substandard performance according to company/divisional discipline policies.
• Oversee the “Attention to Detail” program for assigned teams and ensure cleanliness in front-of-the-house, back-of-the-house, and fringe areas.
• Interpret and enforce all park and corporate policies as set forth by Six Flags Darien Lake.
• Perform the minimum audit number per shift.
• Maintain ride reports, logs, and checklists while ensuring all forms are completed on-time, neatly and accurately.
• Respond to guest comments and resolve guest concerns in a friendly, non-offensive manner.
• Ensure employees immediately report all injuries to First Aid Department. Work with Safety to ensure that individuals are retrained when necessary to ensure safe practices are followed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed