Rewards Club Representative

Ko-Kwel Casino Resort Coos Bay • North Bend, OR

4d • Onsite

About The Position

Let's Be Friends! At Ko-Kwel Casino Resort, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast! BASIC FUNCTION (the primary purpose of this position): To execute the duties necessary to operate the casino player's club. This includes; registering new players, providing current customers with point and or offer information; assisting in club giveaway programs.

Requirements

• HS Diploma or GED required.
• Must have excellent interpersonal, problem solving and customer service skills.
• Must possess a positive attitude.
• Must have excellent oral communication skills and the ability to communicate on a microphone.
• Computer data entry experience preferred.
• Must be able to work well with diverse clientele.
• Must be 21 years of age or older.
• Must pass and remain in compliance with Coquille Gaming Commission background check and drug free work place policies.
• Ability to work weekends, holidays and evening hours as business demands.
• While performing duties of this position, employee is required to stand for extended periods, and frequently walk, and use hands to; finger, handle, or feel objects, tools, or controls.
• Ability to manage stress appropriately, make decisions under pressure, manage anger, fear, hostility and violence of others appropriately.
• The casino work environment may expose you to second hand smoke on a regular basis.

Nice To Haves

• Previous hospitality experience preferred.
• Marketing or promotions background a plus.

Responsibilities

• Promote a clean, safe, healthy and friendly work environment for employees and guests; report and direct safety issues to Safety Committee.
• Redeems points and prints redemption certificates for members as requested.
• Cheerfully greet and provide excellent guest service to Ko-Kwel Casino Resort Medford guests to include answering questions and directing guests to various events and areas of the casino.
• Maintains confidentiality and discretion in all areas: including the dissemination of trade secrets, planning and promotional procedures and customer information files. Access to sensitive customer information and computer processes.
• Must be knowledgeable on all-promotional events and daily activities at Ko-Kwel Casino Resort Medford properties.
• Database entry for the Ko-Kwel Rewards Club members including creating Player's Club cards and other related tasks.
• Complies with all applicable internal controls and reporting requirements.
• Provides resolution of guest complaints.
• Promote customer benefit programs
• Maintains database integrity by removing invalid addresses, duplicate accounts and banned player accounts.
• Actively solicits guests to promote club membership.
• Other duties as assigned.

Benefits

• Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED