Cage/Club Representative

Spokane Tribe Resort & Casino•Airway Heights, WA

About The Position

Responsible in assisting customers with transactions and balancing bank drawers within the Cage function of the position. Maintain accuracy throughout all phases of the balancing process. Will be responsible for promoting the day-to-day membership of our Players Club (Sun Club) and will work with the Marketing Department in meeting all casino promotion event goals that apply to the Cage/Club Rep position; such as printing Sun Club Cards, answering questions, directing guests to the Marketing area, and other duties as required.

Requirements

High School Diploma or equivalent (GED) required.
Cash handling experience required.
Excellent organizational skills and attention to detail.
Must be computer literate
Ability to work independently and use good judgement
Excellent mathematical aptitude
Ability to handle heavy business volume, and sensitive situations relating to staff and guest problems promptly.
Able to Multitask in a fast-paced environment
Must be able to tolerate areas containing varying noise, smoke, and temperature levels
Ability to secure and maintain STATE OR TRIBAL Gaming License.

Responsibilities

Practices, supports, and maintains the Mission, Vision and Values of Casino.
Provide exceptional customer service at all times.
Accurately counting and balancing of cashier bank. Maintain cashier drawer transaction records and prepare daily cash inventory form.
Redemption of video gaming tickets, gaming chips and coupons.
Maintain imprest bank balance through buy/sell from the vault.
Cashes personal checks for currency.
Redeems foreign currency, computing accurate exchange rates for the various currencies received.
Maintains a working knowledge of facilities, as well as special events on property, in order to advise customers of same, whenever possible.
Assist in maintaining cage floor security by notifying department supervisors, security and surveillance of suspicious activity.
Assists other Cashiers within the Cage, as needed.
Facilitates the flow of information by working with the Marketing Department and attending required informational meetings.
Held accountable, to a very high degree, for the accuracy and thoroughness of departmental records, reports and Confidentiality.
Must be able to work shift work, holidays, weekends, and special events.
Must be proactive and identify problems, and solutions. Follow up with Marketing or Cage Supervisor.
Maintain a working knowledge of our database system to perform duties with the promotional tracking system.
Promote Casino promotions with all customers and prompt new customers to sign onto our players club.
Assist each customer through the membership process by inputting customer data into promotional tracking system.
Responsible for keeping accurate and thorough departmental records and reports.
Responsible for maintaining knowledge of all casino programs, promotions and all elements of casino games.
Responsible for maintaining a positive and productive attitude at all times with customers and fellow team members.
Promote all marketing events, in-house promotions and other announcements as needed over the microphone system as needed.
Will assist Cage Supervisor and Marketing Manager with special projects as needed.
Maintain a clean and clear workstation.
Responsible for stocking promotional items; such as bungee cords, club cards and other items for promotional use. Inform Manager when items run low.
Perform other tasks assigned.