Revit Customer Success Manager - Remote

Stanley Black & Decker, Inc.

1d•Remote

About The Position

As a Revit Customer Success Manager, you will serve as the primary point of contact for customers, connecting them with the appropriate teams to address specific requests. Key responsibilities include onboarding new customers, training end-users, optimizing the value of the software, expanding user adoption, and identifying key risks to customer success. You will also assist sales representatives with technical demos and presentations for new customer acquisition. The company, Stanley Black & Decker, is a global leader in tools and outdoor power equipment, with over 58,000 professionals globally, known for its innovative, tech-driven, and collaborative environment.

Requirements

5+ years of experience with Revit focused on Mechanical, Electrical or plumbing systems
2+ years of experience teaching, guiding, mentoring in the use of Revit
Proficient with Microsoft Suite applications
Knowledge of the construction industry
Strong verbal and written communication skills and technical aptitude
Excellent interpersonal skills with ability to build authentic business relationships and deal effectively with relational challenges as they come up
Strong organizational/time management skills and the ability to manage multiple projects simultaneously
Team oriented, collaborative, supportive

Responsibilities

Onboarding for new customers and existing customers who expand substantially (implementation is required for revenue recognition because only then do customers receive the value of the product)
Providing day to day support (Tier 1) and troubleshooting for existing customers
Managing pipeline of support tickets and collaborating with engineering to solve Tier 2-3 issues and bugs
Support teammates and help our customers as needed
Assisting sales reps for technical demos and presentations (new customer acquisition)

Benefits

Competitive salary
Medical
Dental
Life insurance
Vision insurance
Disability insurance
401(k)
Employee Stock Purchase Plan
Paid time off, including paid vacation, holidays & personal days
Tuition reimbursement
Wellness program
Discounts on Stanley Black & Decker tools and other partner programs
Discount programs for many other vendors and partners
Access to a wealth of learning resources, including our digital learning portal, Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities)