Customer Success Manager II - Remote

trane technologies • Newton, MA

21h • Remote

About The Position

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. A sustainable future demands ongoing digital advancement. Our digital solutions team leads the way in developing next-generation climate technology focused on reducing demand-side energy consumption and emissions. Our team—including BrainBox AI, Nuvolo, and more—combines technical expertise with advanced analytics to create data-driven solutions that add real value for customers, communities, and the planet. Whether you're advancing AI in HVAC or driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable world. As a Nuvolo Customer Success Manager II, you will be responsible for maintaining strong client relationships and act as the main point of contact (post-implementation) for our clients. As a CSM, you will have a good understanding of client requirements in order to successfully execute their business objectives and ensure their success.

Requirements

• 2+ years of experience in consultative selling or customer success. Experience in consulting or pre-sales, experience in both is ideal.
• Willingness and desire to engage with both Business Decision Makers and IT Decision Makers.
• Learn it all mentality with desire to better understand both business and technology solutions.
• Bachelors Degree or equivalent work experience.
• Ambition and curiosity. You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team.
• Exceptional organizational and planning skills.
• Solid communication skills (both verbal and written). You are able to communicate business and technical value to all levels of management
• Well-versed email/phone etiquette and presentation skills.
• A proven record of retaining and growing multiple enterprise client relationships.
• Effective interpersonal skills and ability to work cross-functionally in a collaborative team environment.

Responsibilities

• Act as the trusted partner for your portfolio of assigned clients on use-case and product functionality.
• Deliver and communicate ROI for our clients, throughout the customer lifecycle.
• Monitor account activity to identify usage trends, assess risks and needs for additional products and support.
• Provide insights to customers to ensure that they get the most out of the platform.
• Help foster adoption by raising client awareness and leveraging new product features and functionality.
• Maintain consistent record of client engagement, issues and resolutions through internal and external communication.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees