Customer Success Manager II - Remote

Trane Italia•Wellesley, MA

21h•Remote

About The Position

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, Trane Technologies is committed to putting the planet first. Sustainability is central to their business, and they invite individuals to join them in challenging what's possible for a sustainable world. The company emphasizes ongoing digital advancement, with its digital solutions team developing next-generation climate technology to reduce demand-side energy consumption and emissions. This team, including BrainBox AI and Nuvolo, combines technical expertise with advanced analytics to create data-driven solutions for customers, communities, and the planet. As a Nuvolo Customer Success Manager II, the role involves maintaining strong client relationships and acting as the main point of contact post-implementation. The CSM will understand client requirements to successfully execute business objectives and ensure client success.

Requirements

2+ years of experience in consultative selling or customer success.
Willingness and desire to engage with both Business Decision Makers and IT Decision Makers.
Learn it all mentality with desire to better understand both business and technology solutions.
Bachelors Degree or equivalent work experience.
Ambition and curiosity. You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team.
Exceptional organizational and planning skills.
Solid communication skills (both verbal and written). You are able to communicate business and technical value to all levels of management
Well-versed email/phone etiquette and presentation skills.
A proven record of retaining and growing multiple enterprise client relationships.
Effective interpersonal skills and ability to work cross-functionally in a collaborative team environment.

Nice To Haves

Experience in consulting or pre-sales, experience in both

Responsibilities

Act as the trusted partner for your portfolio of assigned clients on use-case and product functionality.
Deliver and communicate ROI for our clients, throughout the customer lifecycle.
Monitor account activity to identify usage trends, assess risks and needs for additional products and support.
Provide insights to customers to ensure that they get the most out of the platform.
Help foster adoption by raising client awareness and leveraging new product features and functionality.
Maintain consistent record of client engagement, issues and resolutions through internal and external communication.