POSITION SUMMARY: The Reverse Logistics Specialist manages the daily activity of engaging with a Third Party Reverse Logistics (Returns) provider to assure accurate reporting, and maintaining all KPI's. Works closely with vendors, Merchandising, and Logistics to manage defective returns and assure that efforts are aligned with our business needs. ESSENTIAL FUNCTIONS: Understands the current business processes; create a vision and strategy for the evolved organization; and implement best-in-class, customer-centric solutions. Reviews and resolves issues with vendors, service providers, merchandising, store operations, distribution, customers, and other related supply chain components as required. Works closely with logistics network including Retail Stores, Distribution Centers, 3PL providers, transportation coordinators, and vendor partners to transform return operations. Reviews and approves Monthly invoices from 3PL and vendor deduction’s. Reports on financials of returns progress & Cost associated to senior level management Sets, directs, and implements plan for the reduction of supply chain costs associated with returned units by identifying root causes and recommended solutions, presenting results in meaningful terms. Follows up with external parties to ensure expectations are met. Partners internally with the merchandising and operations organizations to develop a fully integrated strategy to maximize value on returned goods. Acts as key point of integration across the organization on all things return related. Serves as a key advisor in negotiations with existing 3rd parties and engage new partners as needed, using analytics and deep knowledge of our operations to provide insight on cost profiles and ideal partnerships. Provides thought leadership and use data to influence peers and leaders; driving toward action. ALL OTHER DUTIES AS ASSIGNED
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Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees