Reverse Logistics Specialist

Ōura•San Francisco, CA

3d•Hybrid

About The Position

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. We’re seeking a creative, execution-oriented Reverse Logistics Specialist with a passion for continuous improvement to help scale Oura’s global reverse logistics network and support new product introductions. This high-impact individual contributor role serves as a subject matter expert for reverse logistics, owning the end-to-end post-sales customer journey through final product disposition. You will collaborate closely with third-party logistics providers (3PLs), logistics carriers, retailers, internal teams, and international stakeholders to ensure seamless, compliant, and cost-efficient operations. The ideal candidate thrives in a dynamic environment, brings deep global reverse logistics expertise, understands both consumer and channel-partner return flows, excels in 3PL performance management, and maintains an AI-forward mindset—leveraging automation, analytics, and emerging technologies to drive scalable growth. This is a hybrid position based in San Francisco requiring 3 days per week in the office.

Requirements

5+ years of hands-on reverse logistics experience, with a strong understanding of post-sales customer expectations.
Experience diagnosing and resolving order-level issues within ERP, WMS, and/or EDI systems.
A strong understanding of country- and region-specific post-sales requirements.
A proactive, detail-oriented mindset with strong problem-solving skills and the ability to manage multiple priorities.
Excellent communication and collaboration skills to work effectively across internal teams and operational partners.
Familiarity with customer support channels and the factors that contribute to an outstanding customer experience.
Demonstrated knowledge of global logistics, import/export processes, and multi-regional operations.

Responsibilities

Daily Operations & Performance Management Collaborate with Reverse Logistics partners (3PLs) to oversee daily operations and drive continuous improvement.
Establish and manage KPIs, implementing corrective actions where needed.
Reconcile product returns against issued return authorizations.
Ensure inventory accuracy and compliance with Oura’s inventory management standards.
Build and Scale the Returns Network Ensure Reverse Logistics readiness for all New Product Introductions.
Recommend return processes that meet country- and region-specific customer expectations and regulatory requirements.
Identify, recommend, and drive technology and AI-enabled solutions that scale operations and help manage growing complexity.
Drive Exceptional Customer Experiences Serve as the key liaison to the Member Experience (MX) team, driving improvements related to post-sales logistics issues.
Develop logistics solutions that elevate the customer experience and reduce the need for MX support.
Contribute to the development of AI-enhanced MX experiences.

Benefits

At Oura, we care deeply about your well-being and development. Every team member has an Oura Ring of their own, and we’re dedicated to fostering health, growth, and balance.
What we offer:
Competitive Salary
Lunch benefit
Wellness benefit
Flexible working hours
Collaborative, smart teammates
An Oura ring of your own
Latest equipment of choice
Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.
Region 1 $93,500 - $110,000
Region 2 $85,000 - 100,000
Region 3 $79,900 - $94,000
A recruiter can determine your zones/tiers based on your US location.