Reverse Logistics (Returns) Coordinator

Koenig & Bauer US, Inc•Grapevine, TX

1d•$22 - $30•Onsite

About The Position

Koenig & Bauer is the oldest, global printing press manufacturer in the world! For more than 200 years, we have been bringing together innovative technology and enthusiasm for tailor-made print solutions for our customers. You will find products printed on our machines all around you every day including the US currency in your wallet and much of the packaging in your grocery stores and big box retail stores. With the broadest product portfolio in the industry, groundbreaking machines and a holistic service promise, Koenig & Bauer sets international standards. Our 5,500 employees worldwide generate annual sales of €1.2 billion. This is your opportunity to join Koenig & Bauer (US), the sales and service organization for Koenig & Bauer in the United States and the North American headquarters. Become part of our company where creativity, fascination and passion for mechanical and electrical engineering work together as we develop the printing world of tomorrow and exceed print! Location: Koenig & Bauer Office, Dallas, TX Reports to: Corporate Logistics/Custom Compliance Manager Standard Schedule: Monday - Friday, 10:00 AM – 7:00 PM CST with 1 hour Lunch FLSA Status: Non-exempt/Hourly Compensation: $22 - $30 per hour; $150 on-call for weekend + hours worked Job Responsibility: The Reverse Logistics (Returns) Coordinator is responsible for managing all aspects of spare parts returns from customers, distributors, and internal locations. This role ensures returned materials are accurately received, inspected, dispositioned, and processed in company systems. The position also coordinates warranty returns back in addition to reverse logistics responsibilities, this role actively supports warehouse operations including receiving, picking, packing, and inventory control as needed. The position is primarily Internal facing with periodic interaction with customers, service teams, sales, logistics partners, and European factories, and includes occasional on-call duties to support urgent operational or customer needs.

Requirements

Must have a valid driver's license and a satisfactory motor vehicle record.
Education: High school diploma or equivalent.
Experience: Minimum two (2) years of experience in reverse logistics or returns and warehouse operations.
Computer Skills: General computer applications with Windows and Google applications including Google sheets

Responsibilities

Coordinate warranty and defective product returns to manufacturing factories in Europe.
Track and process returns using appropriate system references, including Service Orders and Purchase Orders, based on sourcing and fulfillment methods.
Prepare and manage export documentation, including commercial invoices, packing Lists and factory return authorizations.
Work with freight forwarders, carriers, and internal logistics teams to schedule and track International shipments.
Ensure compliance with export controls, customs regulations, and factory-specific return requirements.
Track international returns through factory receipt and provide status updates to service, Quality and operations teams.
Resolve shortages, damage claims, and documentation discrepancies related to International warranty shipments.
Assist with inbound receiving, including unloading, verifying shipments, and inventory Put-away.
Support picking, packing, and shipping activities to meet daily order requirements.
Prepare outbound shipments with proper packaging, labeling, and documentation.
Conduct cycle counts and assist with inventory accuracy initiatives.
Maintain a clean, organized, and safe warehouse environment.
Identify opportunities to improve reverse logistics and warehouse workflows to reduce cycle time and errors.
Assist in developing and maintaining standard operating procedures (SOPs).
Support audits, inventory reconciliation, and compliance initiatives.
Participate in an on-call rotation to support urgent operational or customer needs outside normal business hours.
Respond to time-sensitive customer, service, or operational issues related to returns and Shipments when on call.
Coordinate with internal teams and logistics partners to resolve after-hours issues Efficiently.