Revenue Systems Manager

Centric Services•The Woodlands, TX

17d

About The Position

The Revenue Systems Manager performs the vital role of developing, implementing, and maintaining the systems and processes necessary for billing Centric Fiber’s growing subscriber base. This role ensures delivery and reporting of Centric Fiber revenue. The Fiber Revenue Systems Manager works closely with the Customer Experience/Acquisition, Network Operations, and IT teams to help create a seamless customer experience and will also serve as a key point of contact for the Accounting and Finance teams for both management and investor reporting.

Requirements

Bachelor’s Degree in business, accounting, finance, IS, IT, or another related discipline.
Experience implementing web-based retail billing and subscription systems in a medium-high volume B2C environment is required.
At least five years of related experience in telecommunications or utilities.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office (Excel, PowerPoint, etc.).
Highly organized and strong attention to detail, with the ability to work on multiple tasks/projects simultaneously (multi-task).
Solid interpersonal skills with the ability to work with multiple internal functions and eternal contacts (at various levels) to achieve the common goals of the company.
Think creatively to develop fit for purpose processes to help the business develop their annual and ongoing plans.

Nice To Haves

Prefer related experience in fast paced environment.
Demonstrated success in startup or emerging growth company.
Experience in NetSuite.

Responsibilities

Develop, implement, and manage all billing systems and processes for key Centric Fiber and Centric Fiber Florida products, including various tiers of internet service, VoIP, equipment, and television offerings.
If necessary, manage the migration of older billing systems to new systems.
Streamline and rationalize the systems and processes used for Centric Fiber billing and their integration with other Centric systems including CRM, Financial and Accounting tools.
Coordinate direct team members, if/when added, and manage data collection from other impacted groups (Customer Acquisition).
Track Fiber revenue Key Performance Indicators (“KPIs”) for management and investor reporting.
KPIs to include ARPU (Average Revenue per User), added services (e.g. VOIP, mesh, equipment) revenue per user and attach rates, churn, and revenue gross/net of promotions.
Delineate bill vs user statistics for management and investors and account for all reported subscription revenue.
Distinguish between Bulk/HOA and non-contracted revenue to ensure accurate billing and provide detailed performance metrics; provide accruals to Accounting when necessary.
Track and monitor royalties related to revenue to ensure accurate and timely payment of Centric Fiber’s commitments.
Monitor aged receivables and recommend bad debt expense if/when required to Accounting.