Revenue & Reservations Manager

DoubleTree•Miami, FL

1d•Onsite

About The Position

The DoubleTree by Hilton Miami Airport Convention Center is seeking an experienced Revenue & Reservations Manager to join our team. This position is 100% on-site, no remote work. The DoubleTree by Hilton Hotel Miami Airport Convention Center is conveniently situated just south of Miami International Airport off the Dolphin Expressway adjacent to the Blue Lagoon Business District. The hotel features 334 guestrooms, onsite dining, fitness room, outdoor pool, business center, complimentary High-Speed Internet Access, 24,000 square feet of retail space, 20,000 Square feet of Hotel Meeting and Function Space. The hotel is adjacent to the Miami Airport Convention Center with 152,000 square feet of meeting, event and exhibit space. This position will be an exempt position and will report to the Director of Sales and Corporate Director of Revenue Management. The ideal Revenue &Reservations Manager will have strong analytical skills, experience with revenue management systems, and a deep understanding of the hospitality industry. As a key member of the revenue management team, you will be responsible for developing and executing pricing strategies, managing inventory, and analyzing market trends to drive profitability and growth. The ideal candidate will have great analytical skills, have a passion to grow in the revenue field and have knowledge of PEP, GRO, R& I, & ONQ system. What will I be doing? As the Revenue & Reservations Manager, you will supply critical analysis on the effect of short-range decisions affecting occupancy, average rate and rooms profit goals within the current 53-week period. Analysis of city events and activities and to project the effect of opportunities they create. Monitor competitive analysis.

Requirements

At least 4 years of progressive hotel sales experience or a 4 year college degree and at least 2 year of related experience or a 2year college degree and 3 or more years of related experience.
Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with DoubleTree by Hilton standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing name tags.
Comply with DoubleTree by Hilton standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Flexibility and long hours are sometimes required.
Exerting up to 50 pounds of force occasionally, to lift, carry, push, pull or otherwise move objects.

Responsibilities

Attend daily DT by Hilton Business Review meetings with the DOS
Daily review and implementation of room accommodation and rate inventory controls
Includes weekly implementation of roll-in controls
Ensure group inventory and cut-off dates are managed according to demand
Implement all blackout dates and review monthly to adjust
Work with Front Office to ensure that sellout strategies are in place, and systems are balanced daily
Ensure PMS & General Ledger are balanced daily as it relates to past actuals
Develop, monitor and adjust sales and pricing strategies:
Conduct a weekly Revenue Management Meeting where the appropriate booking period is evaluated for proper rate and availability control
Provide a synopsis of results vs. decision from the previous week and lead discussion on future issues such as booking pace, pricing strategies, marketing opportunities and the competitive environment
Daily review of Delphi/DMPE reports: GRC, Backlog Report (monthly), Daily Transaction reports and Overrides report. Address concerns and action plans with Director of Sales
Develop annual transient pricing. Ensure pricing is consistent in all distribution channels (Netrez/OnQ PMS, GDS, Internet)
Provide critical analysis of strategies, room statistics and demand factors:
Review end of month rooms statistics reports including FMS, Monthly RevManagement Reports, STAR, HILSMART, Key Hotel Marketing Reports, Report of Operations, and provide critical analysis on performance vs. forecasts and results of implemented strategies
Conduct displacement analysis of group business, as needed, to determine impact potential business will have on RevPAR
Review all tentative and definite group bookings, to ensure that they support implemented strategies
Complete weekly booking pace reports and analysis on pace, recommending strategy changes when needed
Analyze past and present trends and make recommendations for future strategies
Forecasting:
Prepare all Weekly, Monthly, Rolling Forecasts and Annual Budget
Competitive and Demand Analysis:
Review all competitive shops on a consistent basis (at least once per week) and identify selling strategies and market trends
Review Demand calendars, convention calendars and city event calendars to keep abreast of all demand generators
Maintain historical data on events and performance on any promotions during these demand-generating events