Revenue Operations, Sr. Specialist

Route•Lehi, UT

1d•$132,000 - $140,000•Hybrid

About The Position

We are Route Buying stuff online can get messy once you hit that “order” button. Managing dozens carrier tracking links, dealing with lost or damaged packages, and resolving issues with customer support can feel like a wild goose chase. That’s why we created the Route — to make the post-purchase experience for consumers like you, and the brands you love, as seamless as possible. Route is on a mission to connect the world’s commerce. Through our network of millions of Route App users and thousands of merchants, we’re making it easier than ever for consumers to track, insure, and discover their favorite products in one place — which connects the world’s best direct-to-consumer brands to happy, repeat customers. Since Route launched in 2018, we’ve been on a journey to build innovative products that empower our customers, all while fostering a people-first, values-driven company culture. We’re looking for talented people across the ecommerce space to join us on the next steps of this adventure. Don’t just take our word for it! Discover what life at Route has to offer . The team Joining Route's RevOps team means joining a group of curious, driven operators who believe the future of revenue operations is being written right now, and we intend to write it. We pair a people first culture with a relentless commitment to AI innovation, using tools like Claude to eliminate friction, move faster, and make smarter decisions across the entire Revenue motion. We don't just adopt new technology; we find ways to make it work harder than anyone thought possible. The opportunity As a Revenue Operations Sr. Specialist, you'll own and operate critical GTM processes across systems, reporting, and sales compensation. You'll manage multi-step workflows that span multiple stakeholders, translate business needs into technical requirements, and deliver high-quality work with minimal oversight. This is a high-impact, high-visibility role where you'll proactively identify issues before they become business risks and help keep our revenue engine running smoothly.

Requirements

3 to 5 years of experience in Revenue Operations, Sales Operations, or a related GTM operations role
Hands on experience with sales compensation, including plan management, quota setting, attainment reporting, and commissions
Experience with compensation tools such as CaptivateIQ, Spiff, Xactly, or similar
Strong Salesforce experience, including object relationships, workflows, validation rules, and dashboards
Experience with BI tools such as Looker or Tableau for reporting and insights
Strong understanding of GTM workflows including routing, quote to cash, forecasting, renewals, and cross functional handoffs
Ability to identify operational gaps, connect data across systems, and understand downstream impacts of changes
Clear and effective communicator who can collaborate cross functionally, bring structure to ambiguity, and deliver high quality work

Responsibilities

Run multi-step, cross-functional workflows such as forecast hygiene, WBR prep, and compensation processing
Own and administer sales compensation programs, including plan design support, attainment tracking, target management, and payout calculations in our compensation platform, such as Salesforce Spiff.
Scope small-to-medium projects with clear requirements and timelines, from tool fixes and process changes to analytics updates
Translate business needs into accurate technical requirements within our GTM tech stack and BI tools
Design and maintain dashboards, reporting packages, and automated workflows with minimal oversight
Proactively identify system or process issues before they escalate into business risks
Partner with cross-functional stakeholders (Sales, Finance, CS, Marketing) to align on expectations and deliverables
Communicate tradeoffs, risks, and timelines proactively to managers and stakeholders
Partner with Enablement to create training materials and documentation that are adopted across teams
Perform root-cause analysis across multiple components — data, process, and system logic
Assist peers in systems outside your direct ownership when needed

Benefits

We offer to pay 95% - 100% of your health insurance premiums for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.

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