Revenue Operations Specialist, Customer Success

Triple Whale

1d•$90,000 - $115,000•Remote

About The Position

As Triple Whale continues to scale, our go-to-market engine needs clean data, tight systems, and fast feedback loops. The Revenue Operations Specialist - Customer Success sits at the center of that engine. You’ll help ensure our Customer Success efforts are measurable, proactive, and directly tied to retention and expansion outcomes. From lifecycle health and usage data to tooling, workflows, and process optimization, you’ll be a critical partner in helping CS teams move fast without losing visibility - and in helping the business invest confidently in customer growth.

Requirements

2+ years of experience in Revenue Operations, Customer Success Operations, or a related role
Strong working knowledge of CRM systems and CS tooling (HubSpot experience a plus)
A data-driven mindset with comfort analyzing retention, churn, expansion, and usage metrics
Ability to translate messy customer data into clear insights and recommendations
Experience collaborating cross-functionally with Customer Success, Sales, Support, and Ops teams
High attention to detail paired with a bias toward action
Comfort moving quickly in a fast-paced, high-growth environment
Curiosity, ownership, and a genuine desire to make systems, and customer experiences better

Responsibilities

Own and optimize Customer Success reporting across the full post-sale lifecycle, from onboarding through renewal and expansion
Partner closely with Customer Success, Sales, Support, and RevOps to ensure clean handoffs and consistent customer data
Maintain and improve CRM and CS workflows (HubSpot and integrated CS tools)
Monitor customer health, product usage, retention, churn, and expansion signals, surfacing actionable insights
Build dashboards and reports that help CS leadership prioritize accounts and make fast, confident decisions
Support onboarding, QBRs, renewals, and expansion processes with accurate data and scalable systems
Ensure accurate account lifecycle tracking, including onboarding status, health scoring, and renewal readiness
Support customer segmentation, health scoring, routing, and lifecycle definitions
Identify gaps, inefficiencies, and opportunities across CS tools, processes, and data
Help implement and document scalable RevOps and CS Ops best practices as the company grows
Support and maintain system integrations used by the Customer Success team