Revenue Operations, Process Lead

Headway

About The Position

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. As a leader within Headway’s Revenue Operations org, reporting to the Manager of Revenue Processes, you’ll sit at the intersection of systems, strategy, and frontline execution. This role is responsible for ensuring our sales motions are operationally sound, deeply automated, and continuously optimized to drive provider activation. As Headway scales to deliver high quality behavioral healthcare for millions of people across the country, the complexity of the operational landscape within which we operate has also increased exponentially. To this end, in our journey to build next generation healthcare growth infrastructure, we’re seeking a top tier operator who is at the forefront of implementing AI effectively within our established but still dynamic sales motion. The Rev Ops Process Lead will be the connective tissue between tools, workflows, and insights – translation go-to-market strategy into scalable, rep-ready execution while ensuring the data those motions generate meaningfully inform the business.

Requirements

You have 5+ years of experience in Revenue Operations, Business Operations, Strategy, or similar roles within high-growth, operationally complex environments.
You have hands-on familiarity with AI-powered tools (conversation intelligence, workflow automation, analytics, or internal AI agents) and a point of view on how AI should be applied in RevOps
You have a strong track record of leading large, cross-functional projects that involve systems, data, and process change
You are highly data-literate — comfortable using data to diagnose problems, evaluate impact, and influence stakeholders at all levels.
You naturally bridge the gap between strategy and execution, ensuring that big ideas translate into practical, rep-ready workflows.
You are an excellent communicator who can simplify complexity, create alignment, and move teams toward action.
You thrive in ambiguity, take ownership, and are energized by building and scaling new capabilities

Responsibilities

Own and evolve core sales processes across our provider lifecycle, ensuring rep motions are optimized, clearly defined, and scalable as headway grows.
Lead major RevOps initiatives end to end, from problem definition and data analysis through implementation and rollout (ie evaluation and deployment of tools like Attention, Clay, Glean, Claude, and future AI-Native platforms).
Champion AI and automation across our revenue org, identifying opportunities to reduce manual work, improve rep productivity, and unlock faster, more reliable insights.
Partner deeply with systems, strategy, enablement, data, product, and sales leadership to ensure tooling and workflow align with business priorities and frontline realities.
Lead with data, using quantitative analysis to evaluate process performance, surface bottlenecks, and recommend clear - ROI driven improvements.
Communicate clearly and credibly with senior stakeholders, deliver structured updates, tradeoffs, and recommendations that support our fast paced org.

Benefits

Equity compensation
Medical, Dental, and Vision coverage
HSA / FSA
401K
Work-from-Home Stipend
Therapy Reimbursement
16-week parental leave for eligible employees
Carrot Fertility annual reimbursement and membership
13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
Flexible PTO
Employee Assistance Program (EAP)
Training and professional development