Revenue Operations Manager

Pantheon Systems, Inc

3d•$96,000 - $120,000

About The Position

Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows. The Role Pantheon is looking for a Revenue Operations Manager (Partner Programs) to join the Revenue Operations team. You will be responsible for the systems, execution, and process management that enable our Partner Account Managers and agency partners to succeed. This is a "systems-savvy" role for a proactive operator who can configure automation, build robust reporting, and bridge the gap between business strategy and technical execution. You will join the team to build our operational foundation from the ground up, managing everything from partner portal workflows to complex referral reconciliations.

Requirements

Operational Excellence: You have a background in Revenue, Marketing, or Sales Operations, ideally within a high-growth SaaS environment.
Technical Savvy: You aren’t a software engineer, but you are proficient with SQL, BI tools, and Salesforce reporting.
Automation Expertise: You are comfortable building multi-step workflows and using no-code tools like Zapier or Workato.
Analytical Mindset: You are an expert in spreadsheets and can translate complex data into clear requirements for engineering teams.
Technical Problem-Solving: You understand DNS records (TXT) and can guide partners through technical verification steps.
Collaboration Skills: You excel at working cross-functionally with Sales, Marketing, and Engineering to turn program goals into scalable systems.

Nice To Haves

Direct experience with partner or channel operations.
Working knowledge of APIs and how to test endpoints using Postman.

Responsibilities

Manage the Partner Lifecycle: Lead partner enrollment and vetting via the partner portal, and oversee the end-to-end deal registration and verification process.
Drive Technical Execution: Execute digest and alert messaging via customer communication platform, and manage recruitment campaigns across email and in-app channels in collaboration with Partner Marketing.
Build Reporting Infrastructure: Develop and maintain agency-by-agency pipeline reporting, referral validation, and fee reconciliation processes.
Optimize Systems: Manage Salesforce data integrity and linkages to support account planning and weekly pipeline reviews.
Enable Automation: Partner with Product, Design, and Engineering (PDE) to build and test our low-touch customer lifecycle and automate manual verification processes (like /.well-known and TXT records).
Create Operational Playbooks: Document internal processes and build the operational framework for our Gold, Silver, and Bronze partner tiers.

Benefits

Industry competitive compensation and equity plan
Flexible time off, sick days, and 13 paid holidays
Comprehensive medical insurance including Health, Dental and Vision
Paid parental leave (plus fertility, adoption and other family planning benefits)
In-office workspace (San Francisco)
Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
Events and activities both team-based and company wide that inspire, educate and cultivate

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